U-HAUL RESERVATIONS

Business Reply

My name is Maria Palmisano and I am with U-Haul International. I came across your rental experience and am concerned with the inconvenience you experienced. I would like to pass on my apology to you for the problems you incurred. I would also like to follow up on the information you provided but am in need of additional information to proceed. Please contact me at maria_palmisano AT uhaul.com and provided me with the Contract number and the name of the lessee listed on the rental agreement along with the date of rental and address of the location the equipment was rented from. Thank you for your cooperation and I hope to hear from you soon.

I had reserved a Uhaul moving truck to be in North Bay, ON for the last weekend in July 2 weeks in advance.

I was LIVID when I found out I had to drive 3 hours to pick it up, and of course another 3 back to the house. They didn't have the Uhaul I reserved in the area. I was unable to switch moving trucks for a truck and trailor, and besides it would have been too small!

I tried calling the 1-800 number many times to speak to the Reservation Manager, but there was never any answer. The phone continued to ring and ring.

I had called the Uhaul's reservation number to see if there were any other available trucks closer many times, but there was nothing. I wasn't going to waste time trying to call a phone number where there isn't an answer when I could have been on my way to pick up the damn truck.

And once we were at the office, it took them another hour and a bit to get things organized.

When asked at the Uhaul company how things went upon returning the truck, I told them what happened.

I was shocked when Uhaul didn't reimburse the mileage on MY OWN vehicle to go and pick it up. Nevermind the time my partner and I lost for taking time off work.

All the company did was reimburse the mileage on THEIR moving truck. I didn't even use all the mileage I PAID for, and didn't even get that back either.

I am very disappointed in Uhaul, and have been sharing my experience with anyone who asks me who I would recommend. It would not have been so bad if Uhaul somehow corrected their mistakes.