Look Before You Leap!

Please be careful when purchasing La-Z-Boy products as replacement parts are just about impossible to come by. Unless you are adept at electronics and generally handy at mechanical repairs, I would stay away from these products.

In 2004, we purchased a power recliner/massage chair for my mother, a 92 year old disabled woman. The chair had been working fine up until a few weeks ago, when the remote went out. When we called La-Z-Boy in Phoenix, we were told they were no longer manufacturing chair parts, as this chair had been discontinued some time after we purchased it. By a stroke of luck, one of the Cust. Svc. reps managed to find a hand wand in the shop and sold it to me for 120.

At first, it worked fine, but then a week later, the massage feature wasn't working properly. It would only stay on for a minute or so, then stop. The massage feature is designed to stay on for 30 mins. The rep I spoke to said the problem was probably due to another mechanical part (possibly the motor is wearing down) and not the new hand wand we had just purchased, and that they were not able to get any parts at all for discontinued chairs. Even if he sent a repairman to the home, they would not be able to get any parts for this chair.

I have searched the Net in vain looking for aftermarket parts for this product and have not been successful. I've even contacted the La-Z-Boy manufacturer in Michigan and was told they no longer have suppliers for these parts. It seems each part is made by another company; in our case, InSeat Solutions, LLC and Okin, whom I have also contacted. They were both unable to recommend a substitute manufacturer.

My mother has become very fond of her chair and would love to continue using it. It's a shame that a megacorporation like La-Z-Boy doesn't take better care of its customers. If anyone knows where to find La-Z-Boy parts in the Phoenix area, please post.