FedEx Sucks

I ordered vital computer parts for my company's production database server. I paid for expedited shipping. Unfortunately, the vendor shipped them out via FedEx. It was supposed to arrive on Monday or Tuesday. According to FedEx tracking, it arrived at a local hub (a few miles from my house) at 4:00 AM and was put on a truck for delivery by 5:15 AM. I waited all day for the package to arrive. As I mentioned, the package was very important so I didn't want to be away and miss the delivery. 4:30 PM rolled around - no package. I called FedEx and left my number to make sure that the driver could contact me. 8:00 PM rolled around - still no package and no update to the status on their tracking site. I called again. The FedEx operator informed me that the local hub employees had left for the day and that he'd leave a message for them to deliver it to me as early as possible the next day. Infuriated, I called back to let them know that that wasn't good enough. This time, it turns out, the local hub manager was still there. They transferred me to him. He told me that they could not locate the package but that they'd keep trying. I'm going to give them another call in the morning.

I promise to never use FedEx again and to encourage as many other to do the same.

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Just another reason why FedEx sucks balls:

http://www.youtube.com/watch?v=BY6G88pfIfY

pass this on..make sure everyone knows they're wack.

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I had ordered a replacement cell phone, which was supposed to have been delivered to Los Alamos, N.M. A couple of days later, a forest fire forced the evacuation of the town, displacing residents for a little more than a week. I called Verizon and requested that the package be rerouted to another address in another part of the state. The request was made. I later checked the tracking and learned that FedEx never followed through on this simple request. My package continued to sit at the Santa Fe hub. Becoming increasingly worried that it would be sent back to Verizon, I began making inquires on my own.

FedEx representatives weren't sure why the package hadn't yet been rerouted, but they'd put in another note requesting the change of address. I had similar conversations with three different people during the next few days. The tracking results never changed. After about four days, I called and told FedEx just to hold it in Santa Fe. I would drive the hundred miles and retrieve my package. The speaker on my old phone had stopped working, and I didn't want my new one to be returned to the sender. This would be more inconvenient. The next day I arrived at the Santa Fe hub. I was greeted by a very rude gentleman who said he remembered seeing my name but had no idea where to look for my package. I left the office and returned shortly with the tracking number. Another woman was equally rude. The original clerk stood next to her as she entered my numbers into the computer. They both told me that my package had been sent to the Clovis hub and that my package would be delivered the next day. Suspicious, I later checked the tracking on a smart-phone and learned my package had actually been sent to Texas, its place of origin.

I called customer support, and the supervisor admitted that the clerks at the Santa Fe hub lied to me. It was never in Clovis and was never scheduled for next-day delivery.

Because the package had not been delivered or picked up within four days, it had been returned to sender. And also, since there were too many requests, FedEx could no longer hold the package or reroute the address. I threatened to write letters to company headquarters if I didn't get my package. The supervisor made the change of address happen, and the next day I received my phone.

I would think that a company would be more understanding of someone who was out of town because of a forest fire. I won't deliberately do business with FedEx, but sometimes vendors don't provide a choice. In fact, UPS just sent some data cables to me through FedEx. We'll see how things go.

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same thing just happened to me. There corperate office is a joke. There CEO is Fred Smith, contact him at 901-369-3600, you'll end up talking to his flunky, he's not man enough to hear whats wrong with his company. Six days and counting to try to resolve there delivery problems. They must hire people with no skills, that can't read a address.

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FedEx is apparently sufficiently aware of their own sucktitude that they preemptively bought FedExSucks .com, .net, .org, etc...

But, after they cost me a not-so-small fortune, then rubbed salt in the wound by welching on their "guarantee", I discovered that they missed http://www.FedExSucks.biz

I own that one now. And this page is already featured on the links page.

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Again, fedex failed to deliver an overnight package on time. They claimed the roads were not passable but UPS had no problem making my deliveries. This is the 5th time fedex has faild to deliver and I guarantee I will NEVER use there poor service again and I highly recommend all others to do the same. UPS is the best overnight service around.

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Same thing happened to me. Home, never heard the doorbell, later looked out my front door and there was a Missed Delivery tag on the mailbox. Called them as I was flying out the following morning and told they cannot deliver again today. Fed Ex used to be a "Can Do" company bit have become a "Cannot Do" orginization. Hello Brown!

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To FedEx: "Your company is inept. You were notified of a change of delivery address on 3/7 and you delivered to the "old" (Tampa, FL) - not "new" (Clearwater, FL) - address on 3/10. Then, instead of sending it to the new address (Clearwater), you shipped the item back to your FedEx in Memphis. Meanwhile, when I first called in today, despite y...our online records saying the item was in Memphis, your rep told me I'd be getting the item today because it's sitting in your Dunedin, FL facilities. When I called back hours later, that new rep told me the online records are right and it's in Memphis and I won't be getting the package. She also said she has no idea why you FedEx didn't deliver the item to the correct address in the first place, why it went to Memphis, when I'll receive it or when/if someone their will actually call me (as promised by the first rep I spoke to today). Unbelievably poor logistics. Tracking no.: XXXXXXXXXXXX. SOMEONE CALL ME!!!!"

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I ordered some auto parts online,If I would have known it was fed ex handling the delivery...I would have ordered them from the local auto parts store...after two weeks...still no parts...I called them and they said they were sorry, they were extremely busy and they just didn't get to it yet...sounds like they are government employee's...I thought their job was to deliver packages?...they don't have time to do their job?, I'll never use them again...Thanks for screwing up my schedule fed ex!!!...

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Let Fedex executives know here - http://consumerist.com/2008/03/email-addresses-for-a-fedex-eecb.html

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As a business owner, I know it is inevitable that complaints may come, and I'm sure UPS has its share of failures, HOWEVER, the FEDEX delivery guy who works our route is truly a loser lying douchebag- he knocked on our door Monday, waited probably 5-10 seconds, and RAN AWAY, because when I opened the door, he was nowhere to be seen for 50 feet in either direction down the hallway.

So FEDEX, there's this new technology called cellular phones, apparently it's really difficult for you to deal with since no one has apartment intercoms hooked up to a landline anymore, I'd recommend you come up w some strategy to deal with it or your job and lives will just get harder.

It doesn't help that the FEDEX delivery driver doofus who works our route is one special induhvidual. He knocks on our door monday, and by the time I opened it, no one there, not even in the hallway 50-60 feet in either direction.

Which means doofus waited less than 30 SECONDS before RUNNING away.

Which if he'd left a door tag, I could have just called FEDEX quickly to tell them I'm here and have him come back, but no, he left the tag at the front door of the building.

Yes, after coming to our door. Doofus.

So I realized today (WEDNESDAY) that I still hadn't gotten anything from FEDEX yet. So I called them up, was told I would have to go to the depot to pick up my package.

I immediately asked for a supervisor, and told the the a$$ on the phone in no uncertain terms I would not be doing their job for them (AGAIN- this has been an ongoing problem with FEDEX. Somehow, UPS always seems to have no problem getting into our "security" building in which the security door SOMETIMES latches closed- maybe they're hiring SUPER NINJA CAT BURGLERS!?!) THAT THEY'VE ALREADY BEEN PAID TO DO and that they could just deliver the box.

The "supervisor" came on and began speaking in a soft voice which I could barely hear.

I asked him politely three times to speak up, he didn't change his volume at all, it was very clear he was speaking softly to screw with me.

So I basically had to press my stereo bluetooth headsets into my ear as I was driving down the freeway in order to communicate with this jerk, whereupon he told me that his driver claimed to have tried to deliver it 3 times, so I would have to pick it up at their depot.

I told the jerk that obviously the driver was lying, since either my wife or me has been there for the last 3 days.

The supervisor ignored everything I said, and continued to recite his mantra that delivery had been attempted 3 times, and since no one was there to sign for it I would have to go pick it up.

I snapped.

"WE'VE BEEN THERE ALL 3 GODDAMNED DAYS! YOU'RE FUCKING USELESS! DO YOUR GODDAMNED JOB! YOUR DELIVERY DRIVER IS A FUCKING LIAR! I'M NOT GOING TO DO YOUR JOB FOR YOU, SO JUST GO THERE NOW, MY WIFE IS THERE NOW, HAND HER THE FUCKING BOX, AND YOUR JOB WILL BE DONE! YOU'VE ALREADY BEEN PAID TO DELIVER IT, SO FUCKING DO IT!!"

"Supervisor"; "I'm sorry sir, the driver cannot come back tonight, will someone be there tomorrow?"

"SOMEONE HAS BEEN THERE FOR THE LAST THREE DAYS YOU FUCKING MORON! FOR ALL THE GOOD IT'S DONE! WHAT THE FUCK DO WE HAVE TO DO TO GET YOU TO DO YOUR GODDAMNED JOB, YOU USELESS LYING SACK OF SHIT!"

"Well sir, someone needs to be there, the driver called your phone # and no one answered-"

"BULLSHIT!! YOUR DRIVER DIDN'T CALL, BECAUSE IF HE DID, I WOULD HAVE ANSWERED MY CELLPHONE!! YOU PEOPLE ARE SO FUCKING USELESS! OH MY GOD!! (SAM KINESON SCREAM/GUTTERAL SHOUT)"

"WHAT # DO YOU HAVE ON YOUR SYSTEM?"

"I don't have access to the # on my computer system."

"WELL THAT'S JUST A BANG-UP COMPUTER SYSTEM YA GOT THERE ASSHOLE! NOW JUST BRING THE FUCKING BOX THERE NOW, MY WIFE IS THERE NOW. IT'S FUCKING SIMPLE, YOU FUCKING SIMPLETON, JUST TAKE THE FUCKING BOX THERE AND SIMPLY FUCKING HAND. IT. TO. HER.(!) I DON'T UNDERSTAND WHY YOU FUCKING IDIOTS WANT TO MAKE YOUR OWN JOB HARDER THAN IT HAS TO BE!?!"

"WHAT THE FUCK IS YOUR MALFUNCTION!!?!"

"I'm sorry sir, the driver cannot come back tonight, will someone be there tomorrow?"

"SURE WHATEVER, TRY AND DELIVER IT TOMORROW, MAYBE THE FOURTH TIME EVEN THOUGH IT'S REALLY THE SECOND TIME WILL BE THE FUCKING CHARM FOR YOU FUCKING IDIOTS."

At this point another voice broke in and said if I continued to curse they would disconnect the call.

I had already been thinking about how much time I'd wasted dealing with these fucking idiots and how I would simply have future fedex packages delivered to another address I know works, so I shouted;

"FINE, AT LEAST I WON'T BE WASTING MY TIME ANYMORE TALKING TO YOU FUCKING MORONS!"

and hung up.

Now I know my service from FEDEX probably will not improve, but since it sucked out loud so badly anyway, there's not really anywhere for it to go but up, so I don't think I risked a whole lot there.

And I really have no plans to have anything delivered to this address via FEDEX. I have enough problems in my life without doing something that is known stupid.

It's been a REALLY long time since I blew up like that, and I'm not proud of it, but it just goes to show how maddening a crappy attitude can be when you're dealing with jackholes who just don't give a fuck about doing a good job, either that or FEDEX is not making as much money as they did during the go-go real estate bubble days and they're trying to survive a bad economy by getting people to pick up their own stuff.

I think their business model is changing- and they are trying to compel people to go to their depot to pick up their packages in order to maximize profits.

This seems the most likely explanation for what I found when I came home; TWO "attempted delivery" tags on my door, one from Tuesday and one from today (Wednesday), as if I wouldn't have noticed that in my comings and goings over the last two days.

I can only conclude this is a developing plan for FEDEX, or they just suck at this particular hub and stink from the top down, since no one who cared about their job would screw with customers this much and expect not to be fired.

unfortunately, the tag numbers were not consecutive (which would have tripped up the assholes story that he had tried to deliver it 3 times), about 80 apart, so the driver was at least smart enough to do that, which further confirms my suspicion I'm getting "go-away" service as part of a profit-maximizing plan.

Because otherwise, he would have had to have either pulled a tag out of order and saved it to cover his ineptitude/dishonesty, or written it but not left it on my door.

It further confirms my suspicions FEDEX would prefer you pick up your own package since to leave those tags on the door after I called, means HE WOULD HAVE HAD TO HAVE ACTUALLY GONE THERE AND STILL NOT DELIVER THE PACKAGE!

Amazing. Welcome to Russia, where service is our last resort.

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your all whining about fedex but UPS is no better, my friend had ordered a 500 dollar kitchen mixer which was tagged to be delivered to her address requiring a signature. The UPS driver left it at her front door without a signature according to delivery record and when she got home it wasnt there!!! So no suprise she will never use UPS again. So UPS is no better all these guys have loosers workin for them. This crap happens all the time regardless of the company.

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Fed Ex sucks. They just cost me $500 because they could get a package here on time. I will never again use FedEx in my entire life. They will loose far more in my lifetime than what they cost me. Bye Bye

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Yup, I've been home all day and my package says 'delivered', but of course there is nothing on the front door step. or the gate...or in the bushes...at the neighbors...around back...nothing.

what a crock of shit

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I'd like to add my rant to a complaint board. FedEX sucks in Fort Lauderdale/Miami. They routinely deliver to the wrong address. One of my worst experiences was after waiting weeks to get a package that you couldn't seem to deliver, I took off work to wait at home because I was assured that they would in fact get it right and deliver it to my house on that day. The driver called and asked me to meet him at a gas station. I did because I wanted my friggin package. What else can you do? They suck, suck, suck.

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i to have had all i can take from fed ex. every time they deliver here they keep going to the front of the building instead of going to the back entrance. this has happened 4 out of 5 times. i don't understand how anybody could be so stupid and hold a job. when my orders come ups they are on time the right door and on time every time. so if you ship fed ex you lost my business. FED EX SUCKS

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I found this site by a google search and thought I would share my past experiences. I frequently buy electronics on ebay, amazon, etc. If they sell it used at a decent price I have more than likely bought from their website. About 2 years ago I won a great nintendo lot auction, paid immediately, and didn't give it another thought since no one had ever used Fedex to ship my items. After waiting nearly a week I wrote the seller asking if they had shipped out and when to expect the package. The seller responded saying they had sent out the same day I made payment through fedex and was baffled since the tracking number stated I had received. I looked up the tracking info and sure enough the item had been delivered. I wondered how could this be since I never received so I decided to give Fedex a call and find out what was going on. After being on the phone for about 20 minutes I was able to talk to someone about my situation and they told me their service team would have to look into the matter and talk to the person who delivered the package. I gave my name and phone number and didn't receive a phone call until the next day. It turns out the carrier delivered my package to my neighbor!! We did and still do not get along, so I asked why they would even think to do something like this. They told me many of their customers do not mind their neighbors accepting packages and rarely have any problems. I immediately walked over to my neighbor's apartment to pick up my package while on my cell phone, and my neighbor lied to my face and said they had never received a package. The person I talked to on the phone said they would send out the carrier who delivered the package to try and retrieve my package. After a couple days and a lot of fighting with my neighbor and Fedex, my neighbor's roommate ended up admitting to receiving the package. My neighbor's roommate had opened the box thinking it was their's and thankfully it turned out to be a big misunderstanding. Before you buy online, make sure your seller is shipping either USPS and UPS ALWAYS has done me right. :)

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I regularly receive packages from three major shippers, FedEx, UPS and USPS.

In every instance in the past where I have been the recipient of a FedEx package before, the driver delivered it to my apartment complex's management office instead of to me.

The UPS driver and the USPS carrier have a key to enter my building. I assume the FedEx driver does not, that's no problem, I have a door buzzer.

This morning, I was expecting a very important Priority Overnight package. The doorbell buzzer rang at 9AM. I hopped into my wheelchair and rolled over to the phone to buzz him in. No answer.

The guy didn't even wait 30 seconds after hitting the door buzzer to jump back in his truck and drive off, leaving the door tag behind.

I work from home and am always available to receive deliveries. There is no reason my FedEx packages seemingly always find their way to my hands late, either by 'attempted delivery' several times or by being delivered to the wrong person, except for the impatience and unprofessionality of the driver.

Ultimately this post comprises two complaints; I would like for deliveries that are supposed to be sent to me, to be delivered to me and not to my landlord; I would also like for the driver to wait for an answer when he requests entry to deliver a package requiring a signature. His job is delivering packages, not dropping off door tags.

I've never experienced either of these problems with UPS or USPS. If I am to choose the shipping agent for future deliveries, I will not choose FedEx.

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i live in a rural area and have had ups deliver without fail! they always deliver on time and they update the tracking info regularly.i purchase alot of items online.every time i order an item from a online merchant that only offers fedex as an option thier is always a delivery exception.my current experience with fedex is no delivery attempt made two days in a row!!!!! fedex sucks!!!!!!!! and i will not order from online merchants where fedex is the only option!!!!!! THEY TRULY DON'T DELIVER!!!!!! IN THIS ECONOMY PEOPLE PAY HARD EARNED MONEY TO HAVE PAECEL DELIVERED AND ITS HARD TO BELIEVE THAT THEY HAVE SUCH A DISREGARD FOR PROMPT SERVICE AND KEEPING THIER DELIVERY COMMITMENT.WHEN THEY ARE BANKRUPT THEY WILL NOT HAVE TO WONDER WHY THEY LOST!!!!!

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FED-ex sucks big time and i'm not really understanding the purpose to the customer service because they say they are the direct contact to the facility with the package but yet read you the same info u can read urself online. how a package go from being on a truck to not coming due to a weather condition not in my area.

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I agree their service sucks, especially ground. I've been trapped in my house awaiting a box which was supposed to be delivered last week. It's now 6 days later and still don't have it. Even the arrogant old phone company gives you a 4 hour window. Who can put their life on hold and literally go nowhere for an entire day, let alone 6. I will not use them again either.

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I trying to study abroad in Prague and I sent my app in early and used Fedex. They sent to Russia, apparently Fedex thinks that Prague is there, even on my package it said Czech Rep. I have called 6 times and still they woudn't ship it to the right country. Somebody really needs to be fired this. If you work in International shipping and you don't know where cities are then you are complete moron

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"Aww that's toooo bad. Fedex has been good on my end. Always arriving two days early and delivering on time. Too bad they suck on your end. OH well."

You're kind of a dick, hmm?

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Aww that's toooo bad. Fedex has been good on my end. Always arriving two days early and delivering on time. Too bad they suck on your end. OH well.

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I totally agree, i had a package arriving from US to Egypt, it arrived in Egypt after 3 days which is good but i had to wait 2 extra days before seeing status changing to Clearence delay. I was just waiting after until i decided to search for Fedex number in Egypt which is wrong on Fedex website, it seems that they don't update their page and i received a notice by mail that my package was held at the customs, i checked number to call them to understand why they are sending me such notice, is there something required from me???!!! the phone number on the notice is also wrong!!!! Well, I finally managed to get a number for Fedex Egypt after 3 days of waiting, when i called, i was told that it is held on customs so i asked if anything is required from me, the answer was "no", i told the guy so why i received a notice??!! he asked me to hold then came back advising that i should make a delegation for Fedex to clear the package (why no one told me that before??!!!!) so i did and fax it to them, the next day i received a second warning notice from Fedex that my package will return to sender or destroyed!!!, i contacted Fedex number again and explained the whole story again and that i provided a delegation yesterday (it seems that they don't keep record of customers calling or able to track anything) he advised that this second notice is for telling me that it is held in the customs. The next day, i received another papers from Fedex which is a copy of the request done by Fedex for the customs and Customs feedback, i can tell you that i have spent almost 3hours trying to understand what those papers were about and what should i do with them, as usual, i contacted Fedex and as usual, they told me that it is pending clearence from customs, so i have to repeat the whole story with my contacts with Fedex, after she told me that if something is needed from me, they will contact me so i asked her why did i receive papers from Fedex request with the customers, she hanged a little bit before asking me to hold, after some long time, she came back and told me that she will put me in contact with their guy in the airport who advised me that those papers needs to be signed by some governamental party to allow my goods to get into the country (like i was supposed to know that by my own!!!) and i have to do it by myself as it is outside the airport!! he advised that once i have the approval, i should contact him so he send me someone to collect the approval (Thanks God), I managed to get the approval two hours after (good thing when dealing with governamenal entity), i called same number and resaid what is going on adding what i am requesting now as i was leading the whole process, i know what is going on more than them, but she advised me to call the call center (i didn't know that the number i got was the custom departement within Fedex) so i called the call center and explained what is going on and what i am requesting, he advised me my details so he can send someone to pick up the approval (he seemed new starter as there was someone beside him telling him what to ask me, it was surprising that they didn't get my info by themselves specially that i provided them the tracking number where my info are listed), well the courrier got and took the approval, two days later, it is still same status, no one is contacting me to let me know what is happening and the call center doesn't know anything (i believe the only tool thsy have is the tracking tool that i can check from the net which is not very clear to understand what is going on) so i decided to write this complain on Fedex as i still not getting any concrete step nor does they keep me updated.

I forgot to mention that it is currently delayed from the initial expected date by 5 days and that i choose "international priority service" to get it soon but for sure i regret to have chosen Fedex for this shipment and i regret more that i have chosen "international priority service", it is really slow. And i still don't know how much will they surcharge me

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I totally agree. Fedex sucks big time. They took a scuba tank that had been delivered by UPS from Divers Supply, thinking it was one to be returned to Scuba.com in California. They had not informed me that they were coming for the called tank, and I was not at home when they took the wrong one. When I discovered the error Fedex ground refused to stop shipment of the tank to California. They took my property without permission and refused to return it in a timely manner. My tank was sent to California and only then returned to New York. I lost use of the tank for more than two weeks. The tank had some paint damage and the package was pretty beat up. No one apologized to me for this outrage. I will never deal with any company who uses Fedex again. I encourage anyone who reads this to avoid using Fedex, as they suck.

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I was sent a package from the UK to Egypt. I used my company address to receive it. OK customs held it pending local documentation however, it would appear that the people employed by FedEx are incapable of using a telephone to call a person and advise as to what I as a customer needed to do. The delivery date was passed by 4 days and counting. I could have sent it normal Air mail saved myself a bundle and got it on time.

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I had an engagement ring that was supposed to arrive the day before Valentine's Day. The jewelry place shipped it overnight. However, FedEx kept it at their Memphis facility because "the plane had problems". They have the largest friggin airline in the world yet, they can't get a plane to ship things on time. Unbelievable! Then, of course, they arrive the next week with the ring when I'm not home. Despite having a note that requested that they leave it with my neighbor, they took it upon themselves to ignore my request. So, I spent half a day chasing down something that should have been at my place days ago!

I will NEVER use FedEx again and encourage others to do the same. UPS isn't perfect but I've never had near the number of problems with them that I have with FedEx (this wasn't the first incident).

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I have an important package being delivered, so I paid $14.95 for 24 hour delivery. Took a vacation day so I could be here to receive it. I'll let everyone guess whether that package was received. Absolutely not. I will never use FedEx again and will urge many of my companies and partners to do the same. A total waste of my time.

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I ordered a scanner out of Texas,5 TO 7 days shipping became 12 days shipping , it layed at their snorting ceter in Dallas 2 Days then Atlanta 2 Days , Yes they truly suck

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Yes, yes! I missed work today to stay home and wait for my package, due to be delivered today. Status said it was "on the truck" at 4 a.m.

Waited around all day, door open, waiting for the delivery.

Went out to get my mail around 2 p.m., and there was a "missed delivery" sticker on my mailbox.

Called them immediately, told them I had been here all day, and insisted on a re-delivery TODAY.

Waited around until now (5:30 pm), still no delivery. Called again. They said they would bring it Friday. No apology, in fact, rather rude.

Two cars in the driveway, lights on, door open. Yeah, there's nobody home here. IDIOTS.

Totally unacceptable. I will not order products from anyone who ships via Fed Ex ever again, nor will I ship via Fed Ex myself.