FedEx Sucks

I ordered vital computer parts for my company's production database server. I paid for expedited shipping. Unfortunately, the vendor shipped them out via FedEx. It was supposed to arrive on Monday or Tuesday. According to FedEx tracking, it arrived at a local hub (a few miles from my house) at 4:00 AM and was put on a truck for delivery by 5:15 AM. I waited all day for the package to arrive. As I mentioned, the package was very important so I didn't want to be away and miss the delivery. 4:30 PM rolled around - no package. I called FedEx and left my number to make sure that the driver could contact me. 8:00 PM rolled around - still no package and no update to the status on their tracking site. I called again. The FedEx operator informed me that the local hub employees had left for the day and that he'd leave a message for them to deliver it to me as early as possible the next day. Infuriated, I called back to let them know that that wasn't good enough. This time, it turns out, the local hub manager was still there. They transferred me to him. He told me that they could not locate the package but that they'd keep trying. I'm going to give them another call in the morning.

I promise to never use FedEx again and to encourage as many other to do the same.

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I regularly receive packages from three major shippers, FedEx, UPS and USPS.

In every instance in the past where I have been the recipient of a FedEx package before, the driver delivered it to my apartment complex's management office instead of to me.

The UPS driver and the USPS carrier have a key to enter my building. I assume the FedEx driver does not, that's no problem, I have a door buzzer.

This morning, I was expecting a very important Priority Overnight package. The doorbell buzzer rang at 9AM. I hopped into my wheelchair and rolled over to the phone to buzz him in. No answer.

The guy didn't even wait 30 seconds after hitting the door buzzer to jump back in his truck and drive off, leaving the door tag behind.

I work from home and am always available to receive deliveries. There is no reason my FedEx packages seemingly always find their way to my hands late, either by 'attempted delivery' several times or by being delivered to the wrong person, except for the impatience and unprofessionality of the driver.

Ultimately this post comprises two complaints; I would like for deliveries that are supposed to be sent to me, to be delivered to me and not to my landlord; I would also like for the driver to wait for an answer when he requests entry to deliver a package requiring a signature. His job is delivering packages, not dropping off door tags.

I've never experienced either of these problems with UPS or USPS. If I am to choose the shipping agent for future deliveries, I will not choose FedEx.

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i live in a rural area and have had ups deliver without fail! they always deliver on time and they update the tracking info regularly.i purchase alot of items online.every time i order an item from a online merchant that only offers fedex as an option thier is always a delivery exception.my current experience with fedex is no delivery attempt made two days in a row!!!!! fedex sucks!!!!!!!! and i will not order from online merchants where fedex is the only option!!!!!! THEY TRULY DON'T DELIVER!!!!!! IN THIS ECONOMY PEOPLE PAY HARD EARNED MONEY TO HAVE PAECEL DELIVERED AND ITS HARD TO BELIEVE THAT THEY HAVE SUCH A DISREGARD FOR PROMPT SERVICE AND KEEPING THIER DELIVERY COMMITMENT.WHEN THEY ARE BANKRUPT THEY WILL NOT HAVE TO WONDER WHY THEY LOST!!!!!

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FED-ex sucks big time and i'm not really understanding the purpose to the customer service because they say they are the direct contact to the facility with the package but yet read you the same info u can read urself online. how a package go from being on a truck to not coming due to a weather condition not in my area.

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I agree their service sucks, especially ground. I've been trapped in my house awaiting a box which was supposed to be delivered last week. It's now 6 days later and still don't have it. Even the arrogant old phone company gives you a 4 hour window. Who can put their life on hold and literally go nowhere for an entire day, let alone 6. I will not use them again either.

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I trying to study abroad in Prague and I sent my app in early and used Fedex. They sent to Russia, apparently Fedex thinks that Prague is there, even on my package it said Czech Rep. I have called 6 times and still they woudn't ship it to the right country. Somebody really needs to be fired this. If you work in International shipping and you don't know where cities are then you are complete moron

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"Aww that's toooo bad. Fedex has been good on my end. Always arriving two days early and delivering on time. Too bad they suck on your end. OH well."

You're kind of a dick, hmm?

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Aww that's toooo bad. Fedex has been good on my end. Always arriving two days early and delivering on time. Too bad they suck on your end. OH well.

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I totally agree, i had a package arriving from US to Egypt, it arrived in Egypt after 3 days which is good but i had to wait 2 extra days before seeing status changing to Clearence delay. I was just waiting after until i decided to search for Fedex number in Egypt which is wrong on Fedex website, it seems that they don't update their page and i received a notice by mail that my package was held at the customs, i checked number to call them to understand why they are sending me such notice, is there something required from me???!!! the phone number on the notice is also wrong!!!! Well, I finally managed to get a number for Fedex Egypt after 3 days of waiting, when i called, i was told that it is held on customs so i asked if anything is required from me, the answer was "no", i told the guy so why i received a notice??!! he asked me to hold then came back advising that i should make a delegation for Fedex to clear the package (why no one told me that before??!!!!) so i did and fax it to them, the next day i received a second warning notice from Fedex that my package will return to sender or destroyed!!!, i contacted Fedex number again and explained the whole story again and that i provided a delegation yesterday (it seems that they don't keep record of customers calling or able to track anything) he advised that this second notice is for telling me that it is held in the customs. The next day, i received another papers from Fedex which is a copy of the request done by Fedex for the customs and Customs feedback, i can tell you that i have spent almost 3hours trying to understand what those papers were about and what should i do with them, as usual, i contacted Fedex and as usual, they told me that it is pending clearence from customs, so i have to repeat the whole story with my contacts with Fedex, after she told me that if something is needed from me, they will contact me so i asked her why did i receive papers from Fedex request with the customers, she hanged a little bit before asking me to hold, after some long time, she came back and told me that she will put me in contact with their guy in the airport who advised me that those papers needs to be signed by some governamental party to allow my goods to get into the country (like i was supposed to know that by my own!!!) and i have to do it by myself as it is outside the airport!! he advised that once i have the approval, i should contact him so he send me someone to collect the approval (Thanks God), I managed to get the approval two hours after (good thing when dealing with governamenal entity), i called same number and resaid what is going on adding what i am requesting now as i was leading the whole process, i know what is going on more than them, but she advised me to call the call center (i didn't know that the number i got was the custom departement within Fedex) so i called the call center and explained what is going on and what i am requesting, he advised me my details so he can send someone to pick up the approval (he seemed new starter as there was someone beside him telling him what to ask me, it was surprising that they didn't get my info by themselves specially that i provided them the tracking number where my info are listed), well the courrier got and took the approval, two days later, it is still same status, no one is contacting me to let me know what is happening and the call center doesn't know anything (i believe the only tool thsy have is the tracking tool that i can check from the net which is not very clear to understand what is going on) so i decided to write this complain on Fedex as i still not getting any concrete step nor does they keep me updated.

I forgot to mention that it is currently delayed from the initial expected date by 5 days and that i choose "international priority service" to get it soon but for sure i regret to have chosen Fedex for this shipment and i regret more that i have chosen "international priority service", it is really slow. And i still don't know how much will they surcharge me

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I totally agree. Fedex sucks big time. They took a scuba tank that had been delivered by UPS from Divers Supply, thinking it was one to be returned to Scuba.com in California. They had not informed me that they were coming for the called tank, and I was not at home when they took the wrong one. When I discovered the error Fedex ground refused to stop shipment of the tank to California. They took my property without permission and refused to return it in a timely manner. My tank was sent to California and only then returned to New York. I lost use of the tank for more than two weeks. The tank had some paint damage and the package was pretty beat up. No one apologized to me for this outrage. I will never deal with any company who uses Fedex again. I encourage anyone who reads this to avoid using Fedex, as they suck.

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I was sent a package from the UK to Egypt. I used my company address to receive it. OK customs held it pending local documentation however, it would appear that the people employed by FedEx are incapable of using a telephone to call a person and advise as to what I as a customer needed to do. The delivery date was passed by 4 days and counting. I could have sent it normal Air mail saved myself a bundle and got it on time.

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I had an engagement ring that was supposed to arrive the day before Valentine's Day. The jewelry place shipped it overnight. However, FedEx kept it at their Memphis facility because "the plane had problems". They have the largest friggin airline in the world yet, they can't get a plane to ship things on time. Unbelievable! Then, of course, they arrive the next week with the ring when I'm not home. Despite having a note that requested that they leave it with my neighbor, they took it upon themselves to ignore my request. So, I spent half a day chasing down something that should have been at my place days ago!

I will NEVER use FedEx again and encourage others to do the same. UPS isn't perfect but I've never had near the number of problems with them that I have with FedEx (this wasn't the first incident).

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I have an important package being delivered, so I paid $14.95 for 24 hour delivery. Took a vacation day so I could be here to receive it. I'll let everyone guess whether that package was received. Absolutely not. I will never use FedEx again and will urge many of my companies and partners to do the same. A total waste of my time.

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I ordered a scanner out of Texas,5 TO 7 days shipping became 12 days shipping , it layed at their snorting ceter in Dallas 2 Days then Atlanta 2 Days , Yes they truly suck

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Yes, yes! I missed work today to stay home and wait for my package, due to be delivered today. Status said it was "on the truck" at 4 a.m.

Waited around all day, door open, waiting for the delivery.

Went out to get my mail around 2 p.m., and there was a "missed delivery" sticker on my mailbox.

Called them immediately, told them I had been here all day, and insisted on a re-delivery TODAY.

Waited around until now (5:30 pm), still no delivery. Called again. They said they would bring it Friday. No apology, in fact, rather rude.

Two cars in the driveway, lights on, door open. Yeah, there's nobody home here. IDIOTS.

Totally unacceptable. I will not order products from anyone who ships via Fed Ex ever again, nor will I ship via Fed Ex myself.