Beware the "Satisfaction Guaranteed" promise of Velocity Products

Before you buy anything from Velocity Products Inc. of Roswell , GA , make sure you read the fine print hidden behind their customer satisfaction and 30 day money back guarantees.

Or, better yet, don't buy anything from them that you aren't 100% sure you plan to keep!

I was lured into making an impulse purchase by those sweet-sounding guarantees. After a couple weeks, I decided I didn't really need to spend $230 on that stuff and returned the shipment unopened, untouched, via UPS.

I expected to pay a re-stocking fee. I did not expect to be hit with an almost $60 penalty for returning merchandise in brand-new condition!

There were 2 items in the box - in their original containers - I never opened the box! I wrote to the help desk and appealed for a reasonable settlement. I requested they return the amount of the fee exceeding $30, which I consider to be a reasonable re-stocking fee for 2 items. Does anyone really think it costs this company nearly $60 to unwrap a small box and return 2 items to the shelf?

Needless to say, I got nothing out of them.

How do you like this customer-relations jewel (from their website)???

"If you receive a defective item that you no longer want, we will take it back less our standard 25% restocking fee. In addition, we do not refund shipping costs. We realize that you did not place your order expecting to receive a defective item, however receiving a defective item does occur on occasion no matter the industry or vendor. We require the opportunity to make your purchase right by allowing us to replace your defective item. Or, we must treat your return as we do any item returned."

The only way to stop this rip-off of the customer is to boycott this business!

Comment On This

You ordered a product from a company and agreed to all their terms and conditions (which looks like a 25% restocking fee according to your post). Then when you return something because you don't want it you feel that the rules don't apply to you? Most places (include B&M stores) have restocking fees. Best Buy charges 15% on TVs and Computers and that fee would be alot more then $60.00