NEVER RECEIVED MY ORDER

I PLACED THE ORDER ON AUG. 1, 2008 I PLACED MY ORDER AND PAID FOR IT. I RECEIVED AN EMAIL SAYING THANK YOU FOR MY ORDER AND THEY WILL SEND ME A TRACKING NUMBER WHEN IT IS READY TO BE SHIPPED. WELL I NEVER HEARD FROM THEM AGAIN. THEY TOOK MY $55.38. I DID A RESOLUTION BUT THEY DENIED MY CLAIM. SO NOW I AM NOT ONLY OUT OF THE MONEY BUT NOTHING TO SHOW FOR IT AND NO WAY OF CONTACTING THEM. THEY ARE CROOKS. UNTIL THEY MAKE GOOD ON MY ORDER OR GIVE ME MY MONEY BACK I WILL NOT STOP. I AM ANGRY BECAUSE I DO NOT HAVE THE MONEY JUST TO BLOW LIKE THAT.