Direct TV Customer Service

On August 29, Direct TV went into my checking account and withdrew $566.02. There was no authorization given to have this or any other amount automatically deducted.

I had recently cancelled my service and there was a last bill due. Apparently, the company had sent boxes to me so that I could return the receivers. However, I was not home at the time of the delivery so the boxes were left with a neighbor. I live in Georgia and at the time of the delivery, we were experiencing bad weather from Hurricane Fay. My elderly neighbor did not get me the boxes until after the storms.

Direct TV's stance has been because I did not return the boxes, in what they deem reasonable amount of time (2 week time frame of the delivery of the boxes and the withdrawal) they were within their rights to make the withdrawal from my account.

I called customer service and explained the situation. I was told the most quickest way to obtain a refund was to reactivate my service...which I did..and I should get a refund within 3-5 business days. I called back today, 9/5/08 and was told that it would be 7-10 days before a DECISION was made and would have to wait even still for the actual refund.

I asked the rep if there was someone in the financial office that I could speak with and she advised me that there was not a telephone number for that department. That I could right to that department and wait 7-10 business day for a response but by then I should have a credit.

As a result of the unauthorized deduction, my checking account is currently $57.00 negative and I will not be able to pay my rent or purchase groceries until 9/15/08 for myself and 4 children. However, I was promptly billed $78.00 which is due on 9/18/08.

This hardly seems like customer service to me.

Comment On This

If your reading this

dont get DIRECT TV

I have also recieved the same bull crap run around with Direct tv except I sent my stuff back on time and they told me my account was closed but then 3 weeks later stole out of my account $290 for a cancellation fee even though I left Direct because my new APT had not satellite policy. I was told there was no charge, but they lied and chared me they also said they credited to my Direct account. That doesnt help because I cant by groceries with that account. If any one knows a number to call besides the stupid call centers, (acual people who use their brains) let me know other than that I have to what 2 months for money that was stolen out of my account. After I am not under contract anymore!

If your reading this

dont get DIRECT TV

Comment On This

I had a similar problem with DirecTV. I cancelled my service and about a week before my final bill was even due, they sent it to collections. I had a spotless credit history and have DirecTV to thank for corrupting it with a collections notice BEFORE the BILL WAS EVEN DUE!!! I immediately paid the bill (through the collector) and have repeatedly asked for nothing more than an apology from DirecTV, which they REFUSE to do, saying this was standard business practices for them. Standard business practice??? All I can say is RUN from DirecTV. I've already told about 40 people to NEVER get DirecTV due to this horrific "service" and they agree.