Greyhound Lines, Inc. - No response from Greyhound PackageXpress

Posted on Wednesday, September 3rd, 2008 at 6:50pm CDT by 99b69937

Product: Greyhound PackageXpress

Company: Greyhound Lines, Inc.

Location: P.O. Box 660362
Dallas, TX, 75266-0362, US

URL: http://www.greyhound.com/

Category: Other

Dear Mr. David E. Phillips, VP, Greyhound PackageXpress:

I was riding on your bus from Penn Station, Newark NJ to Buffalo. There was a bit of a misunderstanding with the person who I was communicating the itinerary with, as such believed I had to catch a connecting Bus in Port Authority, Manhattan, NY, which I'm still not sure if that is the case.

Needless to say, I did not make the connection.

To make a long story short: I had with me a sports bag with some very important items; my clothes, my ID, my wallet, and over 2000 cash.

The bus schedule was for 9:40pm departure from Penn Station, on August 28'th. I felt for security reasons, I would empty my pockets and place them into my bag, which I never anticipated to be disconnected from. A move I sorely regret.

On Aug 29'th I received a voice message on my phone from Buffalo, Greyhound PackageXpress stating they had my bag. The number that was given was 716-855-7524.

Since then, I've been trying desperately to get a hold of someone via numerous attempts per day at that number, and across your entire spectrum of available contact points, including email, general info and customer support, web support forms, all without luck in terms of progressing any closer to resolution.

I can understand there may be delays due to the recent weather conditions (both local and national) and also the Labor Day holiday, and I'm certain your men and women are doing a fantastic job. I've never had a problem with your service line, and am a big fan of Greyhound.

I am however, in a desperate situation as I need my bag urgently. I was recently made a job offer in Chicago, and was going to have family members in Buffalo drive me to Chicago to help me find an apartment and help with transportation until I figured my way around.

That had to be cancelled due to this difficult circumstance.

I start my job in Chicago in Sept. 8, and plan to be there by the 6'th or 7'th.

I appeal to your kindness, generosity, and general concern for your loyal customers, and implore your assistance to expedite the resolution of this matter, the timing of which for me personally is of utmost importance. It is now nearly a week, without any word.

My bags description: florescent greenish/blue sports bag, 3 feet long by 2 feet wide, had my id, clothes, sneakers, wallet, cash.

Your assistance on this matter would be so greatly appreciated.


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