Lander Electric Service - Ridiculous Price Gouging

Posted on Monday, September 29th, 2008 at 4:53pm CDT by ef4c4a2b

Product: Electrical Repair

Company: Lander Electric Service

Location: 133359 NE 16th Street
Bellevue, WA, 98005, US


Category: Other

The company was prepared to charge a fixed price of $392 to identify (not repair) the trouble with the lighting on an outdoor sign.

1 Comment

9c74ae3f, 2008-09-30, 10:42AM CDT

The consumer contacted our office to inquire about having an appt. setup. At this time, and always when scheduling an appt. we give the person our rates, for the appearance fee which is $48.00 plus tax (this is waived if we do any troubleshooting and/or work). They are given our flat rate price to troubleshoot. The fee is $125.00,240.00 or 360.00. This pricing is based upon minor,moderate,or major. The electrician will give this price after arriving and talking with the customer. Again, this pricing was given at the onset of the customer contacting our office and also explained that once the technician spoke to the customer on site. The problem was with light on a sign not working which was about 15 ft. above the ground, wiring for this sign was ran underground some 100 a panel box, which the consumer wasn't sure if it was the right panel box. This panel box was not labeled to identify the power to the sign. Consumer didn't know if sign light had a switch. All these factors prompted the $360.00 fee. The technician did tell the consumer that if after troubleshooting, that it turned out to be a photo cell up on the light that he would be willing to adjust the troubleshooting fee down. Consumer decided at that point not to go further with our technician. All of our pricing is a flat rate, we give pricing to the consumer up front so that they are aware of what they will be charged for. It is their option to either have any work done or not. We have found this a better way of conducting business, rather than the consumer getting the fees in the end. Again, our technician was willing to adjust the troubleshooting fee.

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