Missing Parts

On 9/9/2008 I placed an order on line with Document Imaging Supply - Microfilm Shop.

I ordered a new # 3764 Northwest 2020 U-Joint. Cost $34.00 - paid with Visa.

On 9/24/08 received the U-Joint in the mail.

The U-Joint was missing a screw.

So I e-mailed Document Imaging Supply - Microfilm Shop, about the missing screw.

Received an e-mail back from Evis Beaton. See below.

----- Original Message -----

From: Document Imaging Supply Co.

To: 'Ed Chrisp'

Sent: Wednesday, September 24, 2008 6:08 PM

Subject: RE: About Your Order: 1621

That is how they came from the factory. You can remove the set screws from the old u-joint to use on the new.

Regards,

Evis R. Beaton Product Manager Document Imaging Supply Co.

I e-mailed Evis back explaining, that I had discarded the broken part when I ordered a new one. Why keep it.

----- Original Message -----

From: Document Imaging Supply Co.

To: 'Ed Chrisp'

Sent: Monday, September 29, 2008 12:34 PM

Subject: RE: About Your Order: 1621

You did get a new one, right from the factory. They are apparently coming without set screws. Normally a part is removed and thrown away at the time it is replaced with a new one. I ordered 8 U-joints to fill your order and others with no issues except for the one you got. If you will measure the diameter of the set screw, I will see if we can find a suitable replacement. I believe each u-joint has 4 threaded holes. If you used only two (One on lower joint and one on upper joint) with a little thread lock, it will work fine.

Regards, Evis R. Beaton Product Manager Document Imaging Supply Co.

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I e-mailed back to Evis Beaton, see below.

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Evis

You seem to have lots of excuses for not filling my order properly.

I paid $34.00 for a new part - that is inadequate.

Please fix it - make it right - no excuses.

I bought the U-Joint from Document Imaging Supply Co not the factory.

Dori Chrisp

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So after all these e-mails my questions are:

1. My question is why I'm I getting the run around, about a new part U-Joint with missing parts cost of $34.00?

2. Why is Evis Beaton implying I'm not normal, because I discarded the old part when I ordered a new one? Why keep a part that is broken?

3. Why Does Evis Beaton want me to use used screws (when I paid for new ones) and in Evis last e-mail he wants me to use 2 screws (when the part is made to use 4 screws?)

4. Why I'm I getting nothing, but excuses for not having my order filled properly?

5. Why I'm I paying $34.00 for an inadequate part??

6. Is this the way Document Imaging Supply does business, with a first time customer?

7. Does the U-Joint for #3764 Northwest 2020 - come new - with only 3 screws instead of 4.

8. If so why is that not listed on your on line part description????????????????????

9. How is Document Imaging Supply going to handle my complaint?

I DO NOT WANT TO HEAR FROM EVIS BEATON AGAIN!

He is nothing, but excuses and a waste of my time.

Thank you.

Dori Chrisp