Missing Parts

On 9/9/2008 I placed an order on line with Document Imaging Supply - Microfilm Shop.

I ordered a new # 3764 Northwest 2020 U-Joint. Cost $34.00 - paid with Visa.

On 9/24/08 received the U-Joint in the mail.

The U-Joint was missing a screw.

So I e-mailed Document Imaging Supply - Microfilm Shop, about the missing screw.

Received an e-mail back from Evis Beaton. See below.

----- Original Message -----

From: Document Imaging Supply Co.

To: 'Ed Chrisp'

Sent: Wednesday, September 24, 2008 6:08 PM

Subject: RE: About Your Order: 1621

That is how they came from the factory. You can remove the set screws from the old u-joint to use on the new.

Regards,

Evis R. Beaton Product Manager Document Imaging Supply Co.

I e-mailed Evis back explaining, that I had discarded the broken part when I ordered a new one. Why keep it.

----- Original Message -----

From: Document Imaging Supply Co.

To: 'Ed Chrisp'

Sent: Monday, September 29, 2008 12:34 PM

Subject: RE: About Your Order: 1621

You did get a new one, right from the factory. They are apparently coming without set screws. Normally a part is removed and thrown away at the time it is replaced with a new one. I ordered 8 U-joints to fill your order and others with no issues except for the one you got. If you will measure the diameter of the set screw, I will see if we can find a suitable replacement. I believe each u-joint has 4 threaded holes. If you used only two (One on lower joint and one on upper joint) with a little thread lock, it will work fine.

Regards, Evis R. Beaton Product Manager Document Imaging Supply Co.

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I e-mailed back to Evis Beaton, see below.

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Evis

You seem to have lots of excuses for not filling my order properly.

I paid $34.00 for a new part - that is inadequate.

Please fix it - make it right - no excuses.

I bought the U-Joint from Document Imaging Supply Co not the factory.

Dori Chrisp

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So after all these e-mails my questions are:

1. My question is why I'm I getting the run around, about a new part U-Joint with missing parts cost of $34.00?

2. Why is Evis Beaton implying I'm not normal, because I discarded the old part when I ordered a new one? Why keep a part that is broken?

3. Why Does Evis Beaton want me to use used screws (when I paid for new ones) and in Evis last e-mail he wants me to use 2 screws (when the part is made to use 4 screws?)

4. Why I'm I getting nothing, but excuses for not having my order filled properly?

5. Why I'm I paying $34.00 for an inadequate part??

6. Is this the way Document Imaging Supply does business, with a first time customer?

7. Does the U-Joint for #3764 Northwest 2020 - come new - with only 3 screws instead of 4.

8. If so why is that not listed on your on line part description????????????????????

9. How is Document Imaging Supply going to handle my complaint?

I DO NOT WANT TO HEAR FROM EVIS BEATON AGAIN!

He is nothing, but excuses and a waste of my time.

Thank you.

Dori Chrisp

Comment On This

Although I understand your concern, from his reply, it's obvious Evis was trying to help you. It's also obvious that YOU are completely unwilling to comprehend that this is not his fault, and that it's entirely possible that what he stated was 100% correct and true. Maybe the set screws were not sold with the part, but are considered actually separate parts, that need to be ordered separately. In that case, I'd put the blame on the manufacturer, of which Document Imaging obviously is not.