Comcast Collections Error

I recently ran my credit report and it revealed that Comcast had a $69 collection against me. I know that this is in error b/c I had to pay off that $69 balance from a previous address to establish a new account at a different address.

Speaking to someone at Comcast is very difficult since thier phone prompts never lead to a human. I have the credit card receipt of that balance being paid in 11/07. Further, Comcast billing reps verify that I do not have a balance! They transfer me to the collections line where no one picks up.

Calling thier collections line at 800-995-6890 is pointless. I called for 4 days straight leaving pleasant thorough voicemails and no one has returned my call. I simply need them to write a letter saying no balance is do and the collection notice is in error.

This is very frustrating and puts a big ding in my credit score.