Intrex - Intrex 15% restocking fee

Posted on Friday, September 26th, 2008 at 9:24am CDT by d3ce5191

Product: iPod USB Retractable Cable

Company: Intrex

Location: 4009 Wake Forest Rd
Raleigh, NC, 27609, US

URL: http://intrex.com/

Category: Other

I had purchased a USB retractable cable with iPod connector. I could not get it to connect to my iPhone without risk of damage, so I wanted to return it. The employee claimed there was nothing wrong with it and that I would have to pay the 15% restocking fee. iPod & iPhone connectors are supposed to be compatible. He stated it only said iPod on the package, not iPhone. I told him to prove that the connectors were different, but he declined to even ask another tech or look it up. I guess it was a "guilty until proven innocent" situation.


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