Priceline.com - horrible customer service

On Sept 17th around 12:30 I went online to book a room with priceline, I need 1 night in Towson, MD. They had a Ramada Inn for $69 I figured its a Ramada they say 2+ stars so I booked it. Afterwards I went to the hotels website to find they rate themselves a 1 star hotel and have unbelievably bad reviews on there own site. People who have stayed there in the last 30 days who have had breaking and entering occur, and a huge bed bug problem where a woman had to go to the hospital. So 1 hour after booking I began my quest to cancel reservation that would not be in play for 1 month from now...I spent several hours on the phone with several priceline reps and have sent 6 plus emails to customer service who tell me sorry your beat. No offer to book in another hotel, no apology, nothing - just sorry your beat...??? I called the hotel and they said sure you can cancel. i told priceline and they say i never spoke to the person whom i gave them the name for?

customer service i dont think so....