Philips 42" plasma TV

I purchased this TV in October of 2006. Shortly after, on January 15, 2007, the TV quit working. The authorized repairman said it was a �Y� board and �Y� buffer failure and these components were replaced under warranty.

This past July, I turned on the TV and there was only audio and no picture. I returned it to the authorized dealer and it took several weeks to diagnosis the problem as a failed Logic board and small signal board. Below, I have provided a breakdown of the estimated costs:

Logic Board $ 150.00

Main Board $ 430.00

Labor $ 175.00

Tax $ 52.00

Total Amount $ 807.00

I called the Philips assistant line and was informed I need to respond in writing. I can honestly say this TV has operated less than 10 hours a week. Given the past history of this TV, why would I take the risk of spending that significant sum of money? This amount is more than half of the original purchase price.

I would think it would be in the best interest for the company to protect its reputation and image and keep its customer�s satisfied. Regardless of your one year limited warranty, a seldom used TV should not have three major component failures within a 1 ½ year period. Despite the warranty period, many good manufacturers will stand behind their product to build customer loyalty.

Despite my numerous correspondences with Philips, they will not offer any type of assistance. My objective is to make my experience known to as many people as possible and hopefully they will avoid future disappointment with their poor quality product and substandard customer service.

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I think some consumer lawyers now are doing something about the Philips and Magnavox defective plasma TVs. From their website:

http://www.doylelowther.com/philips-plasma/

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I have a newer model of this TV (42PF9431D/37) and it has had a lot of trouble, mainly with loosing its memorized channels. We have had the Small Signal Board replaced three times, and it doesn't seem to fix the problem. Philips has provided very little customer support. I probably won't buy another big ticket item from Philips.

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I also have same TV with same problem. Only two years old, minimum viewing time. Told by Philips to just find an authorized dealer, but none within 50 miles of me. Poor product and terrible customer service!! Will NEVER purchase Philips again!

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I have the same TV, had the same problem. I only had the TV 2 years. I only used it for Monday night football, for two seasons. About 5 hours a week and many weeks not at all. My repair bill would $630, my $1,700 TV will just be headed for the landfill. Terrible product! Terrible service!