ATT / Sbc Yahoo Web Hosting complaint

After dealing Originally with SBC Yahoo

to host my business website they offered a package deal with a shopping cart. When they were bought by ATT they changed the package and I have been trying to cancel the shopping cart ever since, more than a year. Att tells me that they will transfer me to the webhosting department which is really just Yahoo (I didn't know that!). Average wait time before I hang up is 45 minutes to an hour, longest 3 hours on hold before hanging up without ever talking to anyone!!! Att finally stayed on the line with me until they answered (after i cancelled with them) it took nearly an hour for someone to pick up from their direct line. Then they told me I should have called Yahoo. How would I have known that? I bought it through SBC/ATT, I pay ATT, i sould be able to cancel through them. The customer service rep Josh tells me he is aware of the 45+ minute wait time but that is average I told him they need to hire more reps or get better service he tells me I am abusive. I ask him for his supervisor because all I want to do is cancel and he is still talking he says it is a three to five day wait to get a call back from a supervisor!!! Get service!

I have also been overbilled by Att for the bundle package and have to call every month to have them fix it after being on hold again.

Please just get yourphone, web / web hosting and TV from someone else. It's has become to frustrating dealing with them. You get one good customer service rep for every ten you have to deal with! When you do get one they can only do so much. If I wasn't so angry I could probably be more articulate.

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I was forced to discontinue my business AT&T DSL after years because the service was so poor in San Francisco. AT&T cannot get the city's permission to rewire for UVERS. I had this service since it was PacBell.net. I reluctantly went to ComCast which blows At&T DSL away for business 5 sticky IPs. Now trying to 'transfer' my Domain and email has become a nightmare. Four months, and they keep canceling or dropping service because AT&T has their 'hooks' into my account somehow. I suspect retribution because I had a big business DSL account of ~$100+/month. Yahoo's people are inept in understanding the issues, and I have lost web hosting business, loads of emails, etc.. I constantly have to resetup my web hosting ane email from scratch after one of AT&T's 'cleansing'. I wish I had a lawyer who knew how to go after this AT&T scam.

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You think a company as big as Yahoo would invest in skilled and knowledgeable customer-care staff, WRONG. They are overloaded with issues which are beyond their knowledge and capabilities. I have called the web-hosting support number 5 times in the past 24 hours and each time have been on hold for than 45 minutes before the line gets disconnected. Please host your website at home. You will probably do ten times better than what YAHOO can do for you. In the last 30 days my website has been down more than 4 times and for more than 4 hours each time. In this economic crisis when we are working 18 hour every day to keep our heads above water such prolonged outages of service are lethal for business. DO what ever you have to but dont host your website with these good-for-nothing idiots.