Staples Inc. - Staples Passes the Buck

Posted on Friday, September 19th, 2008 at 12:06pm CDT by 70e177da

Product: Acer Laptop Aspire 5100

Company: Staples Inc.

Location: US

URL: http://Staples.com/

Category: Other

I bought a laptop & warranty from Staples, since they told me they could fix or replace it at the store. When it broke, they told me they had to send it back to Acer, when I called Acer two weeks later they had no idea what I was talking about. Turns out it was shipped to Staples Customer Service. When they couldn't fix it, they passed it off to TigerDirect.com, a computer refurb company who proceeded to send me a Compaq! The latop I got is heavier, has a smaller screen, and is not as high quality as Acer. To top it all off, they made me send them MY Microsoft Office software so it could be installed on the new computer, and never did that or sent it back to me! So I'm out 190 for the warranty they passed off to TigerDirect, and 150 for Microsoft Student Office. This is not to mention that their customer service reps where not helpful at all, and constantly transfered me to different people. Don't ever buy from Staples.


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