Akai's POOR Service

A Scott LCT32SHA which is defective. I have since June 13th or 14th made 10 calls to Akai, sent 3 letters and made a 80 mile round trip to a repair shop that I was told by Akai to take it to only to be told that that do not and will not repair it! I have sent 9 emails which Akai did not bother replying to! On July 31, after the 30 days to locate a repair shop had passed, I called and was told corporate would contact me the next week to set up the return and exchange and on August 11 I called corporate and talked to Mr. Eddie Palacious the Parts and Field Service Manager and was told that I would be contacted on August 12 to set up the return and exchange. Well I was not contacted on either occasion! I also talked to a service center that was listed on their web site but is 400 miles away from me. They told me they have an Akai TV under warranty in their shop and that Akai has not responded to them about the replacement part so that they can complete the repair.

I have never seen a company that has so little or no regard for their customers. Telling your customer that it could take up to 30 days to locate a service center plus the time it takes to repair the item. That is not acceptable! Let alone having 2 months go by. That customer would be demanding a refund. Then of course the negative word of mouth advertising they would be doing regarding Akai products is not good for your company. So it seems to me that Akai is living up to the �F� rating given them by the Better Business Bureau. The BBB has 193 complaints on file of which Akai did not respond to 115 of the complaints. One of which was mine.

Finally on August 22 I called Akai and through their phone system I obtained the phone number for the CEO Mr. Philip Asherian at 818-887-0700 extension 2201. I explained my displeasure at being ignored. He asked who my contact was , I said Eddie Palacious. He said he would take care of it. Eddie called me within five minutes, sent via email a prepaid return label. Said they would exchange it in 10 days. No exchange, they repaired it and shipped it out on 9/18/2008. The process took over 3 months!! Stay away. Above phone number may help. Eddie"s extension is 4120.

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I too purchased a Scott LCT37SHA television in May 2008. September 2008 it quit working. I contacted customer care (ha, ha) have done everything they have asked. The TV is unrepairable. They have told me it may take up to 6 months for a reply. I have just now placed a call to Mr. Asherian. I will wait to see if he returns my call. Eddie Palacious will not return my calls. My emails have also went unanswered. Customer service now tells me it is out of their hands, and I must contact my phone or email. Why, they do not respond.

Do you have any suggestions?

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I am having a problem with AKAI 2715. The set will not turn on, the red light blinks very fast and I can hear a loud buzzing/clicking noise. AKAI is aware of this "DEFECT" evidence of this is the 4 month long back order list for the power supply board, which is the root cause of the problem and rather than admit it is a defect and recalling the power supply board, they are counting on us just to take it in stride and the number of replacements will be significantly lower by fighting and delaying each of us every step of the way till we get fed up and go away. They think this is more cost effective than doing the RIGHT thing and replacing all the defective TVs or replacing the necessary parts and labor. If you are reading this email, tell your local dealers about this issue and force them to stand with us and get AKAI to stand up and do the right thing.

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I am the author of the above.

Received the repaired TV, it worked for about 1 hour then failed. They then sent me another TV the next day. This one had audio but no video on any input!

Took another three days for them to get back to me. They offered to repair the TV or send me a different brand TV. I am opting for a different brand. Have my fingers crossed!!! The saga continues.