Rainbow - Rainbow Cleaning system

Posted on Wednesday, September 17th, 2008 at 4:12pm CDT by 133fac3e

Company: Rainbow

Location: Brooklyn, NY, US

Category: Other

9 years ago i bought an expensive vacuum from rainbow. When i was buying it i was told that the guarantee is almost life. It started working badly recently and when i went to the business to find out whats wrong they asked me to pay $650 to get it fixed because the motor broken. I said that i don't have that kind of money. I come home and the owner calls me cursing at me, calling me names and telling me she is going to throw out my vacuum. What am i supposed to do in this situation ? The vacuum cost &2,000. For this money it should be the best vacuum alive.

1 Comment

d12d5780, 2009-07-14, 08:39PM CDT

I'm sorry to hear that. It's a shame that some distributors make false statements and than make it harder for the other honest distributors. That represenative should've explained that it had a 4 x 8 year warranty. i'm fairly new but i believe that the 4 years was against wear and tear the 8 years was a guarantee that if you left your motor running 24/7 365 days of the year for 8 years that it would hold up. Sorry to hear that.

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