SilverCloud Smoke Shop

I have an ongoing monthly order with Silver Cloud Smoke Shop in which $77.76 is directly withdrawn from our bank account. They, as usual, sent an order processing notice by email on August 28, 2008. I then recieved this normal notice;

"This email is to let you know that your recent order (id:VRFD2E0069F8) with Silver Cloud Smoke Shop has been processed and is due to be shipped today 09/02/2008.

If you have any questions, please respond to this email at sales AT silvercloudsmokeshop.com."

The money was withdrawn from our account.

I am home to recieve deliveries, and am fairly certain that I did not miss the delivery. There were no pick-up notices from the post office.

I wrote Silver Cloud sales and stated the problem on Sept. 10th to which I recieved no reply. I called then several times but their mailbox was full and I couldn't leave a message.

I then wrote their 'questions AT silvercloud.com' email address on Sept. 15 in the a.m. and again had no reply.

This happened once before last year, however they responded immediately to my inquiry, and informed me of a computer glitch which required customer contact to resolve. They have otherwise been consistent and dependable. It may be the fault of the post office, but I have no evidence of this. The fact that I am unable to contact Silver Cloud points in their direction. Our low fixed income makes this whole situation especially hard on us.

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Same deal here - it was 15 charges of $187.14 before I saw it online - $2,807.10!!! Since I didn't get last month's shipment either, they now owe me almost exactly 3 THOUSAND DOLLARS!

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Silver Cloud Smoke Shop is out of business. Their computer is running wild taking three payments out of checking accounts every other day. Change your checking account number.

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Same thing happened to me and now they are hacking my bank account. I have filed a complaint with the FBI.

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I too had an ongoing order. When the company took payment and no delivery was made, I filed a dispute with my bank. They should have stopped any future withdrawls. Not so, this over two days they took 7 withdrawls totaling $523.

I wish we had a central site to log our complaints or log our losses. By now what I have heard and seen, it is many many thousands of dollars.

If you have a recurring order, call your bank and have them put a stop payment. Also call FBI, Attorney General in NM and Bureau of Indian affairs.

It might also help if people being ripped off call their local telivision station and the Albequerque TV stations.

There is a website set up called Sun Cloud Smoke Shop. This is also under the same owners as Silver Cloud Smoke Shop. mail address is SCSS at a new PO Box so buyer beware.

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Its happening to me too. everyday they take 3 separate payments. its already over $1000.

Please if anyone knows who to contact about this ...please post it!

danielavideo AT yahoo.com

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Hello,

Today upon checking my banking account I noticed silver cloud has been deducting money from my account every day for the last three days and not only once but THREE TIMES A Day.

I was totally shocked. I have my bank working on it. Everyone should check their accounts@@

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i'm having the same problem! they took over $300 from my checking account.

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I had the same problem. I went to my bank and they blocked any future payments from Silver Cloud. They also refunded my last two payments as a disputed charge. It cost me $25 to do this, but I just got my notice from silvercloud that my payment method failed today so there will be no more payments taken out.

As an IT guy I can imagine that they had their servers confiscated, but their billing is on a third party system. They probably can't stop the billing without the info on the confiscated computers. I would advise cancelling through your bank as this will probably not be cleared up any time soon.

Good Luck!

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I think there will be alot of people hit by the raid on silvercloud.They definately owe us consumers a refund on unfilled orders paid for, but not recieved.Maybe a lawyer could file a class action suit on our behalf if silvercloud does not see fit to respond and refund our money.

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I have the same problem - but it's $194. They were raided by the ATF for not paying sales tax. ATF confiscated their computer and shut them down. I don't know how to get my money back. Found this info onine via a New Mexico TV news blog.