Matt Olinski - PGL Travel - liar and thief

Matt Olinski agreed to mail us a refund as well as provide airline tickets for my stepsons when we spoke on the telephone on September 6, 2008. He owes us a total of $1569.56.

He has not provided airline tickets and has not mailed a refund as he stated he would. According to American Airlines, the reservations for my stepsons have been cancelled, he never paid for these reservations, and no tickets have been issued on our behalf.

We have attempted to resolve this complaint by contacting Matt many times and he has lied to us and never followed through.

Consumers need to be aware that Matt Olinski is a liar who cannot be trusted. You are at risk of losing your money if you do business with him.

Comment On This

Paul & Amy Henry purchased a NONREFUNDABLE vacation package from PGL Travel on May 03,2007 for travel Jan.05-12,2008 with a group of travellers to Puerto Vallarta Mexico.This was purchased in their names only.On or about Sep.08,2007 Paul Henry called & informed Matt Olinski of PGL Travel that they had to cancel their trip.They were informed at the time that the land portion of their package was nonrefundable however the air portion would be credited toward an account IN THEIR NAME ONLY toward a future American Airlines flight which had to be used within one year from the date of purchase.Paul Henry called PGL Travel to use their American Airlines credit on or about March 10,2008 for travel from Miami to JFK for Aug.29-Sep.06,2008.Their reservation was confirmed by PGL Travel & they were sent an email with their confirmation numbers & seat assignments.ON or about July 15,2008 Paul Henry called to inform that they were not travelling to JFK on their original itinerary but would rather send their nephews Nick & Gabe Eigen from Chicago to Hartford on Sep.25-28,2008.A tentative iitnerary was emailed to Mr Henry with flight times & numbers.No tickets were issued as the transfer of the credit from the original file to the new one had to be done by American Airlines.American Airlines subsequently informed PGL travel that the old credit is only valid for tickets in Paul & Amy Henry's names & cannot be used towards other individuals tickets.This is standard policy according to American Airlines.Upon hearing this Mr. Henry demanded the return of his money which was not possible as his invoice clearly stated that all monies deposted were NONREFUNDABLE. Mr Henry's comments about being PGL Travel being liars & theives is entirely inappropriate as he was full aware of the terms & condiitons of his vacation package upon purchasing.Over 150 very satisfied passengers travelled on this trip to Puerto Vallarta.PGL Travel has won numerous awards during their 25 year history but as is often in the case in business you can't satisfy everyone's unrealistic demands all the time.

Let's hope Mr. & Mrs.Henry "adjust" their expectations the next time they want to break the rules & ignore airline policies & the terms & conditions of their vacation.