WuYiTeaSource - IW LivingLean.net

Posted on Saturday, September 13th, 2008 at 6:42pm CDT by 76b774b0

Product: Not sure

Company: WuYiTeaSource

Location: unknown
unknown, ??????, US

URL: http://www.livinglean.net/

Category: Other

From January 26 until the present today's date is 9/13/08 I am being charged $19.95 for something I never authorized. I purchased WuYi Tea and that was when it started showing up. The WuYiTea had it's own random charges of different amounts sometimes twice a month. I mailed them a letter and submitted inquiries online to WuYiTea to cancel the auto ship order but this other charge is still showing up every month on my credit card I cannot get it stopped.


2 Comments

9ac2ce17, 2009-11-24, 02:19PM CST

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]

Your satisfaction is our number one concern,

Thanks,

667213b1, 2009-11-25, 01:43PM CST

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on

the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens

up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not

aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call

us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]

Your satisfaction is our number one concern,

Thanks,

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