Sears 4 Home

I called Sears 4-Home Aug. 13 regarding y door latch switch on washing machine. I was told the earliest appt. was for Sept. 3. Not happy but had to deal with it. I told them what the error code read out was and be SURE and bring the part. On the 3rd at 3 I called to makes sure I was on that days' list. I was. He finally called at 3:30 (service calls are between 9 and 3) and said he was on his way. He was 30 mins. away. I asked if he had the part with him. Sears had the model # wrong on my warranty certificate and he didn't have the part with him anyway. He said he would order the part that day. That was Wed. Sears called Monday to tell me to call when the part arrived. It was due Tuesday. Didn't come. We called back when the part arrived on Wed. They were going to put me back at the bottom of their list! I called the repairman directly ( he is the ONLY repairman working for them in a 100 mile radius or more!) directly and he promised to be out on Friday the 12th. It is 4:40 and still no repairman and no phone call. What a way t run a business! I am totally disgusted with Sears and want them to refund my warranty ( I have never used it and they have never called to schedule that so called preventative maintenance they tout in the contract). I paid over $200 for a big nothing! I can order my own parts and do my own repairs as I can get instructions online from FixYa.com .So, Sears, what do YOU have to say about this? I am tired of fighting about getting my machine fixed. I have spent over $15.00 at the laudromat and driven a 40 mile round trip to do it. You call this service? OH, PLEAZE!

Comment On This

I also have a complaint about the scheduling of repair services. I was told that my washing machine part will be ordered and sent promptly and then the repair person would install it. After the part was shipped from China, I suppose, since it took so long, I am now awaiting an installment appointment, one week later. I am furious. I am now at 45.00 for the laundromat because it's been three weeks.

This is not the Sears Service of the past. The new system must change!!!! No one should buy a Sears washing machine because the cost of the extended warranty and the cost of waiting for it's repair is not economical. Are we really dealing with SEARS or K Mart???????