Calabasas Auto Spa - Beware of Calabasas Auto Spa

Posted on Friday, September 12th, 2008 at 6:07pm CDT by 34ca8cfa

Product: Car Wash & Detail

Company: Calabasas Auto Spa

Location: 24115 Calabasas Rd Calabasas, CA 91302
Calabasas, CA, 91302, US

Category: Other

Beware of this business establishment. I sent the owner the following letter. They have zero integrity or concern as they never responded.

"Dear Mr. Amirian:

I just left your car wash and I must share my experience with you. I brought my Porsche to your car wash to get a wash and wax. The Gentleman that writes the orders suggested a hand-wash as he knows me and that is my preference. We agreed upon $69.99 for a hand-wash, clay bar and hand-wax treatment.

After paying in advance for the services, I peered over below to watch your employees work on my car. After a very thorough vacuuming, I expected a very thorough hand-wash. What they did was far from it! I watched one guy do a very thorough job on the wheels, while another guy quickly went around my car with a wash mitt that had next to no soap in it, while a third guy sprayed water on the car. No attention to the car was given and quickly it was driven away for the next part.

I confronted the Gentleman with the tickets and asked him why I dont seem to get the services that I pay for? I referenced the last time I was there with my other vehicle to get waxed and I watched them wax everything except the roof. I had to bring it to a managers attention to get it taken care of correctly.

So the ticket Gentleman looked into it for me and several minutes later another Gentleman came up to me and told me that they did hand-wash my car and that it is clean and to go and take a look at it. I told him that I watched them during the whole process and would hardly call spraying water and quickly wiping half the car with a soap-less mitt a hand-wash. Call me crazy but I would think that getting a hand-wash means a more thorough cleaning than the regular automatic wash. Anyway, his reply to me was that it did get done and the car is clean and that is how they do it. I asked him if he was calling me a liar because I watched the whole thing myself. While he did not outright call me a liar, the way he treated me insinuated that that was what he thought.

I recalled a faint grease spot on my hood prior to coming in to Calabasas Auto Spa and low and behold it is still there at the time of me writing this letter.

I am very unhappy with your operation. It seems that your employees cut corners and ultimately, the customer does not get what they think they are paying for. I am far from a difficult customer, I simply expect a good job and what I pay for.

As a business owner myself, I would want to know things like this and I hope this is the case with yourself."


Post a Comment