CHARTER SERVICE

-----Original Message-----

From:

Sent: Sep 11, 2008 7:14:15 PM

Subject: Other My Account Inquiries

A few weeks ago we were called with an offer to upgrade our account to include telephone service. We accepted the offer and spent over 45 minutes on the call giving and getting information.I was given an installation date of 9/12/08 and told we would receive a call today 9/11 to confirm the installation and be given a time.After waiting all day for a call from Charter I finally called them at 5:00 p.m. I was told that there was not even a service order for our account. Great service! The person I talked to actually wanted to play the same game. He had no idea as to what I had agreed to because the work order had never been placed. He wanted to tell me about some deals he could offer me. I told him no thanks. This seems to be typical in my dealings with charter. I hope my current telephone works after tomorrow. The last step your people directed me to was the automated part about me agreeing to change my telephone service to charter. I feel it may be prudent for me at this time to begin checking options for my internet and tv service.

thanks for not much

James Brewer

CHARTERS REPLY

Dear Mr. Brewer,

Thank you for contacting Charter Communications, my name is Marites. I apologize for the inconvenience this has cause you with the appointment with the services that you have signed up. I am glad to be of assistance today.

I understand that you would like to add the budle of services in your current cable subscription. However, we cannot process the appointment through chat since we do require a thorough review of your account. I understand your frustration.

In order for us to process your request, please initiate a chat session at www.charter.com or call us at 1-888-438-2427 so we may freely discuss your request and more importantly, so that we can properly verify account sensitive information from you.

I would like to encourage you to visit oCoppy ur website, www.charter.com/support for further information and assistance regarding any of your services. There are self-help options available for you there.

Thank you for your e-mail! Enjoy your day!

Sincerely,

Marites

Email Support Team

Charter Communications

If you have any additional questions regarding your Charter services, you may contact us by calling the telephone number listed on your bill or work order. You can also use our live chat feature located on our website at http://www.charter.com/ and local contact information can found at http://www.charter.com/customers/contactus.aspx

Thank You

Charter Communications