Centennial Wireless 30 Day Cancel Policy

Apparently in the 2- year contract we signed it stated that we needed to give a 30-day notice to cancel. Well our contract was fulfilled and we ported our numbers 2 days after it expired.

Well now Centennial sends us a bill for Sept - Oct for services we can not even use becuase our numbers were ported to our new provider. And they won't remove the monthly charges becuase of thier 30 day notice. I think it's BS that you pay these companies so much money every month and then they won't even credit you one, especially since we can not even use it! And what peeves me the most is that I had done thier online chat and went to thier local office before we switched to inquire about switching since this was our 1st cell phone account and i was not sure if we needed to do anything special and not once did any one find it necessary/helpful to 'remind' me of this 30 day policy that's stated in a contract that the terms were up on anyways.

Comment On This

I agree. We even tried renewing with Centennial, left 5 personal messages with our sales associate, messages with co-workers, and the guy would not call us back. In my opinion, this was my 30-day notice. Centennial treats you like crap as a customer, and even worse when you leave.

One other thought, how can they hold you to a contract that has expired?

Comment On This

They purposely hide this from you and never bother to let anyone know until you port the numbers. It is ridiculous. I think it should be mandatory that they make this very clear when signing up but they know it will scare people away as it should. Every time you call with issues they are rude and very unprofessional to say the least especially if you have a legitimate complaint. RUN from Centennial and find another carrier!