Dollar Rent A Car - Dollar Rent A Car Rip Off

Posted on Wednesday, October 8th, 2008 at 11:26am CDT by 81807ba4

Product: Rental Car

Company: Dollar Rent A Car

Location: Dept. 927
Tulsa, OK, 74182, US

URL: http://www.dollar.com/

Category: Other

I arrived at the Dollar Rent A Car lot at the Chicago O'Hare Airport on 9/10/08. The agent brought around a '08 Chrysler Sebring. The agent left the driver's side door open and I proceeded to load my family and luggage into the car to drive to my destination of lodging. At this time I opened the driver's side front door (for the first time) which caused a dent in the front panel due to the door being misaligned. I phoned the rental car customer service agent and explained the situation. He reassured me that I wasn't liable for the damage because I didn't cause the door misalignment and therefore I should explain the situation upon return of the rental car at my normal drop of date and time. 1 month later I have received a bill from Dollar Rent A Car claiming that I owe them $654.40 USD of damage. I've spoken to the "Damage Recovery Agent", Connie Mccarty, and her supervisor, Gira, multiple times. They have called me a liar and have repeated that I was responsible for the damage regardless of my claims for any form of arbitration or discussion.


1 Comment

40e0aac3, 2009-08-31, 09:14PM CDT

I reserved a convertible from Dollar 2.5 months in advance of a road trip in the west. After checking us in and taking out money we were told very casually that they did not have any convertibles!

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