logodesignpros.com worst service company

I requested a stationary design from Logodesignpros. They had a promotion where I could get the stationary design and I would receive 250 printed business cards with the order. My design was completed on 9/10/08 and two weeks later I had not received my business cards. I kept calling and they kept lying to me...telling me that the cards where on the way...to give them up to 48 hrs...48 hrs would pass and no cards. Everytime I called I got the same lies...cards are on the way, give us 48 hours if you don't get a call back we will reimburse you for your money. Let me tell you, today is October 7th, almost a month since my design was completed and I have yet to receive my cards or my money back. This people would lie to me everytime and when I finaly demanded some answers and asked some tough questions...they hung up on me. Always promising that someone would call me back, that they would talk to their managers, that I would get my money back... none of it has happen yet!!!

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This complaint is like three years old, that’s a lot of time in the online services sector. Things must have changed at this logodesignpros company because I have had a pleasant experience with them. The turnaround time was just as promised, quality of design was good enough for the price I was paying, and I found the customer services efficient. These complaints are old so I thought that I should share a more up-to-date status of the company.

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I started a Facebook group to call to light their treatment of customers to prevent others from falling into the same trap.

http://www.facebook.com/#!/group.php?gid=118049434900065&ref=ts

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My files are still locked after 5!! requests to send files I can edit, which was promised when I placed the order. The turn around time through this whole process (since I ordered the logo over a month ago) has been ridiculous. Also, every time I call about this problem, I get a different person who simply sends the files again promising they will be right. They are not. This has happened 4 times now!supposed to be open 24/7 though no one answers and the live chat is not responsive either. this company is a joke.

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THis is tru that this company is not good to work. They say they will provide 24 hr server but I had few order and none of them are update for 24 days. It is more than 4 month and still no help. They made several execuse when you try to check on Chat that they got Virus. Supervisor is not availbale, Designer is not available and the available person can;t check other accounts, Will have designer call but all of no use. No Response.

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We have been dealing with Logodesignpros for at least a year and never had a problem with the quality of work until now. Something is really wrong with the company now. Quality of work is very poor. Looks like those guys started using cheap labour from India and Pakistan and that is bad, really bad.

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Logodesignpros screwed over our church. We've been fighting with them for months to give us our money back. They lie, lie, lie. Have 12 emails where they promise it will be refunded...

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I prepaid for a logo design from LogoDesignPros which took far too long to receive and was horrible. They offer a no questions asked money back guarantee on their website which is totally fraudulent. I have been fighting for months to get a refund with no success. Everything they tell you is a total lie. These people need to be in jail.