Poor quality customer service

On Saturday October 4, 2008 I had went to the new JC Penny store in Johnsburg, IL. I was accompanied by two beautiful 16 year old girls who none the less were excited about getting dresses. Once we found a dress the girls liked I needed it shipped to my home in a different size as for the store did not have the size we needed in stock. For $10 they would ship it to my house. Apparently it is my fault they don't have the correct size and the nearest store in 1 hour away.

In hopes of making a girls dream come true I agreed (reluctantly) to pay the $10. Associate #1 called for help you see this apparently is not her job so Associate #2 gets hung up on by the 1st store (Dundee, IL)because "they were too busy to handle this right now." Calls for associate #3 because assoc. #2 does not have time for this. Assoc. #3 gets hung up by store #2 (Hawthorne Center, Vernon Hills, IL) calls back asks for 3 different specific poeple by name they were all too busy to help. So there I left the store after the girls picked different dresses in their sizes.

While waiting in the checkout line I observed two different assoc. fighting at the entrance and did not even have to strain to hear what they were fighting about even though I was approx. 20 feet away.

When I asked the lady at the checkout counter for the managers name she was unsure.

Comment On This

hi my name is jennifer and i just got screwed by jcpenny thier cutomer service is mean and rude and i just got a bunch of my friends to long onto the website jcpenny.comand click contact us and tell them becasue of the bad service and and thiers friends experience they were no longer shopping with them feel free to us my name . please email them thank you jenn 2/14/09 click contact us then email and compalin away i am writting everyone i can get online and if they hear enough people maybe they will get it they charged my account without my permission now i owe tons of money to my bank !