Product: Airtel Mobile Karnataka

Company: Bharti Airtel

Location: Bangalore, Ka, IN

Category: Other

I am posting this after being thoroughly fed-up with Airtel's bill delivery services.

I had changed my residence in Jan 2008 and had updated my address with Airtel. Since that time, I have NOT been receiving my mobile bills.

Inspite of not receivibg my bills, I used to take it upon myself to check the amount due and pay airtel in time so that I wouldn't face any inconveniences.

I had logged several requests and complaints with Airtel's customer service team but that was of no help. I used to get responses from them such as:

-The address appears to be incorrect (how then am I reciving mail delivered by India Post?)

-The bill was delivered to a family member (I live alone and do not have any family in Bangalore)

This went on and on for several months. Even complaints to their Nodal Officers and Appellate Officers were of no help.

I the began refusing to pay my bills as I was not getting my invoices. To this airtel retortet by cutting off my calls on the due-date of the bills.

It has now been 10 months since I last saw a invoice from Airtel. I keeps receiving calls from Airtel's collection officers asking about when I plan on paying my bill. To these people I answere that I will pay only if they bill me for it and if I receive that bill.

Paying without receiving invoices is not something that I would want to do as I do not know what I am being charged for and cannot check my bill to see if there has been any incorrect billing.

Message to Airtel: If you want my payment, send me all my invoices from Jan 2008 along with a written apology and a waiver of all the late fees that I have paid you since jan 2008