Dell is the worst company

I bought a laptop over four months ago. The tech support team told me the hard drive and optical drive were bad. But the ownership was not in my name (even though i signed up on their website when I bought the laptop) it took about 4 weeks to transfer the "ownership" to my name.... that was about 3 weeks ago.... now it has taken them 3 weeks to ship the drives to my house.

Everytime I call the manager is not their or "busy" the few times I am transfered I am on hold for at least an hour... sometimes 3 hours. I have been told about 3 times it will be 1-2 more business days.... and about 2 times it will be 2-3 more business days... it adds up to be some times next year... DELL is the worst company.... as of right now I am planning on getting anyone and everyone involved that I can... this is stupid.... and I am fed up

If you know anything that I can do... news team, lawsuit, goto a dell store... anything... please let me know

NOW THEY WONT GIVE ME THE CORPORATE CONTACT ON THE CHAT LOG