Weakly massaging reclining massage chairs

I sent e–mails to Mr. Pruitt, the owner of all seven LA-Z-BOY in the bay area,

on 1/17/2004, 12/06/2004, 12/10/2004. I explained that the two reclining massage chairs I purchased did not have the massaging power of those chairs I tested at the store. I explained this also in an e–mail I sent to Ms. Rodriguez on 10/25/04. Both of them refused to replace the weakly massaging chairs with ones conforming to the ones I tested at the store or to give me back my full refund.