Home Depot Kitchen Refacing

I went to Home Depot because I thought I would be "safe" and they were a retailer I could trust. How wrong was I. They sent a smooth talking salesman out to the home "to measure". I had no intention of signing a contract but he made a big deal about how good the prices are, that refacing costs half of what it does to get new cabinets and I could get a discount only if I signed that day. If I waited till the next day, no discount. I never fall for this stuff but I thought I was dealing with Home Depot and I could trust them so I signed because remodeling was so confusing and he made it sound so easy. I also thought the price was good because it was about what my neighbor just spent on an identical kitchen. I was wrong though as I later found out my neighbor got the refacing AND granite AND plumbing for the price I paid just for refacing) The salesman also told me that this will all be done in house by Home Depot. That is a lie. Another company named US Remodelers is a subcontractor and does the work, NOT Home Depot. The people at Home Depot won't even help you with it and they tell you to call US Remodelers yourself!

The cabinets look awful. The guy left a huge seam in the middle at eye level. I made him come back and redo it. Then in looking at the cabinets, most of the doors were all hung crooked. They said my cabinets are crooked, not the doors. Well, the old doors were straight...He also did not finish edges or caulk to fill in spaces. Very shoddy work. He was always in a hurry to leave in the afternoons. He also never hauled the old countertops off and left them next to the dumpster which got me a citation. They did come out and redo everything when I complained. But the workmanship is shoddy and the product looks cheap even though they will tell you it is the top of the line. (When the salesman comes he brings a tiny sample and you can't really see how it is going to look) Not only does it look bad but I believe there is deception with their pricing. They cannot tell you how much anything cost or how they arrived at the price of the bid. It is all very suspicious. I since got an estimate from another company and it was 30% less.

Moral of the story, DO NOT THINK YOU ARE DEALING WITH HOME DEPOT BECAUSE THEY SELL SOMETHING THERE. You are not. You are dealing with another company under contract with them.

I also had alot of problems with the Home Depot people on the other things with the remodel, they were very ill informed and the woman I was dealing with at the store was very rude.

Google NBC Los Angeles and then put Home Depot in Search and you will see an investigative series about Home Depot. I wish I had done this before I went there, I never would have used them. They have actual employees stating how US Remodlers over measures and overcharges customers!!

Comment On This

Hi! I worked for U.S.Remodelers one year and quite because can't see how much people pay for refacing .This is crazy money .For this money you can have a brand new cabinets with counter top and installation .U.S.Remodelers and Home Depot never have own installers only subcontractors .If you lucky you have experienced contractor,if you not.......I worked in Renton Washington and in our shop only me have more then 12 years experience other guys not even one year .Installers like me don't work long for this company because is not paying well and ask you to lie to the costumer (you Home Depot worker,wearing the Home Depot T-shirt ,Show to the costumer US Remodelers badge )Finally US Remodelers have only contractors ho have low experience or no experience at all.

Think how much you paying for job and ho doing this job.I am recommend never have a deal with Home Depot or US Remodelers.Especially in state of Washington because in this state even a manager Amanda McDonalds don't have any experience in refacing and can't answer on your questions.Remember if you have a deal with US Remodelers you paying for work of 15-20 people ho seating in office and doing nothing.Much bater have a deal with small company at least you gonna see ho gonna do your kitchen and belief me you gonna pay for your refacing 50% less.