Customer Service / Quality Control

Upon my return from the Middle East, I bought a new Dell Computer and printer. Later, I ordered four computer ink cartridges from Dell and paid almost $100 for them. Several months later when I needed to replace an empty cartridge, I discovered that two of the ink cartridges contained no ink whatsoever.

October 31, 2008: I called Dell to have the defective cartridges replaced and was told I had to buy two new ink cartridges and was told that Customer Service would credit my charge card for the defective / empty ones.

When my call was finally transferred to Customer Service, I was told, Sorry, our replacement policy for product defects is good for only 21 days after the original purchase.

I asked to speak to a Manager and was placed on hold in excess of one hour. I finally gave up.

Dells quality control and Customer Service is extremely ineffective and very, very poor. I expected better of Dell.