customer service

ive been in food industry and we are practicing good customer service.im not the kind of person that complains but the service is extremely terrible.

everytime we go to this store. i dont think they really practice their restaurant policy and customer service. her name was sam J.

just like what happened tonight, i drove up to the drive-thru, the girl in the intercom, said "whats's your order?". i dont think its the right way of greeting your customer. anyway, i gave her my order. den she asked "that's it?" then i said "yes". then i drove up to the window. then she told me the price and asked her to repeat herself. then she made a comment that im on her time with an attitude.

after we pay, she handed our food. but we need to go back because she forgot to give us our drink. she gave it to us and she didnt say anything. our fries was cold and dry. it is not the first time we expererince this kind of service but we are concern on how they affect other people and we should make a move about it.