Sprint PCS Dishonest Billing & Miss-Leading Sales Practices

Every month is a Ordeal with Sprint PCS they attach False charges to our accounts, One month we did even use our phones because we were away in the mountains , where our family's Sprint does even have services. One time we were in Oweyhee, NV , I called from my friend landline , and one of Sprint Rep. said i was calling from my Sprint mobile phone. I told that i was not and the Sprint represent called me a liar, and eveyone's knows there is nt Sprint Service in Oweyhee, Nevada on the Native American Reservation. (its a dead zone) . it a constant battle. . There sails tactic dishonest and , They defraud thousands of dollars from unsuspecting consumer who do not examine there monthly bill closely for errors, and with assistant with Sprint Reps. in there Billing Departments with a "god like absolute complex" that Sprint PCS can do no wrong.. We have just had there service for little under year and had to file 2 Better Business B. Complaint.

File BBB Oct 21st.

1) i called Sprint and Inquired about a mobile broadband for macintosh apple computer, i was anwser by a Sales Representive from oustide the USA, She told us that she found a usb broadband "sierra wireless compass" modem that worked with macintosh (she did alot reaseach to help, 2) Then the Sale Rep. said she would wave the activation fee, and reduce the price of the Sierra wireless compass" modem to $24.99 and that she sign us up for the Sprint Mobile Unlimited Broadband service for 49.95 for unlimited data usage with a 1 year agreement. The date that this took place was October 7th, 2008 and the USB modem got here October 9th, 2008. The Sprint representive had already activate the modem came to us already activated (plug-in-play).. 3) We called the Sprint customer service on October 10th 2008( with in the USA.) and they told us that something different that it was only, told by the Filipio Sprint Representive. We told that we only get 5 Gigs of data not unlimited and 2 years contract( USA Sprint Rep.) , that Sprint had changes to there services on October 10th 2008. So we hang up and call back again and by change get a Sprint Rep. from the Filipians which tell us that we have Unlimited Data usage not 5 Gigs. So i got our account online click Usage and It state in black and white that we had the Unlimited Data Plan for 1 year not Sprint Rep, called her supervisor from the USA and she said that Sprint had change there mobile broadband plan and that they the did not let the Representive outside of the USA know. But that i we were on the unlimited plan. 5) ON OCTOBER 19,2008 , i got a nasty call from Sprint say owed activation fee, and we charge more than double for the USB Sierra Wireless Modem, and equipment insurance, all kind ot false charges. Please help me get this account straight.

Account 948277363

Case 1611751

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My son is in his room crying, because he can't go online and play his favorite games. We live in Phoenix where it's 111 degrees outside. Out for the summer, he's enjoyed online gaming offered by the cartoon network called Fusion Fall, and another called Free Realms. He used his own money to buy unlimited access to those sites, and I have no problem because he can't really go out in this heat and play, and this is a good option. When he needs a break he just browses over to youtube and will watch an episode of Pokemon.

This sounds like a perfectly ordinary child's life right? All that turned upside down this week when I received a bill for $1191.78, an amount derived from an unauthorized change to my mobile broadband plan. For nearly 2 years I paid the normal $59.99 unlimited mobile broadband. I also have Sprint's $99 simply everything plan for my phone. Back in June I made a payment at the local Sprint store and their employee told me I'd been paying $10 too much every month. I asked why and he said because I have the $99 everything plan, I'm entitled to a $10 discount on my broadband. Then he told me he couldn't fix that, and I would have to call customer service, which I did.

Upon calling customer service the agent took down my information, placed me on hold, came back and said that she fixed it so that I would begin receiving the $10 discount right away and asked if there was anything else she could help with. The entire conversation amounted to about 3 minutes.

Fast forward to now. In the two month billing cycle I went over my limit on an unlimited plan by $500 one month, and $600 in another. I say again, I went OVER my limit on an UNLIMITED plan. When I talking to Sprint about this, they informed me that my plan was changed when the $10 discount was applied, and that they no longer have an unlimited plan, that all plans are now 5gigabyte or less, and that they could only credit me a maximum of $500 towards the bill. That conversation went for 45 minutes, and I was told to go to the Sprint store to see if they could do anything further for me. At the Sprint store, they couldn't offer me any help, and said they were wrong for not telling me my plan would change. The store also said I was grandfathered in with my unlimited plan, and that once that changed, there was no going back. I don't think that this is at all a reasonable or fair business practice. I also don't think that our internet usage is anything other than normal as well.

The lesson, don't trust Sprint, stay away! I've been with them for almost 9 years now, but those days are now over.