Samsung - Samsung 305T: Samsung won't replace & won't refund $ for 90 days

Posted on Friday, October 3rd, 2008 at 11:18am CDT by 0ad0797f

Product: Samsung 305T 30 monitor

Company: Samsung

Location: US

URL: http://samsung.com/

Category: Other

On August 22, 2008 I purchase a 30" Samsung 305T LCD computer monitor.

On September 8 it stopped working.

I called Samsung on Sept 9. They said I would receive replacement monitor within 2 weeks, I gave my credit card for shipment to my house, it was to provide return shipping labels, on receipt of the returned monitor it was to credit back my credit card.

Three weeks later got call from Samsung, they don't have any replacement monitors.

They offered to refund my purchase price. (THIS WAS ON SEPTEMBER 22, 2008)

As of October 3, 2008, one month after reporting the failed monitor, Samsung still hasn't given me back my money, provided or provided a replacement.

Samsung says it will be another 4-6 weeks before I get my money back. Altogether it will take Samsung two and 1/2 months to give me back my money for its defective monitor.

Samsung telephone support sucks. Ever person you talk to has to start from the beginning, they can't provide information on the status of getting your money or replacement monitor.

What good is a three year warranty when to get the warranty benefits takes three months.

DON'T EVER BUY SAMSUNG PRODUCTS; ESPECIALLY ITS MONITORS.

I bought a Dell 30" replacement. Works wonderfully. My experience in last year with Dell, deliver and service issues has been good. I'll stick with Dell and not buy another Samsung product.


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