Ashley Furniture Homestore - Damage furniture delivered

Posted on Friday, October 3rd, 2008 at 7:04pm CDT by 05905607

Product: Sofa and Loveseat Set

Company: Ashley Furniture Homestore

Location: 3730 Route 1 North
North Brunswick, NJ, 08902, US


Category: Other

I bought a reclining leather loveseat and sofa set from Ashley Furniture Homestore in North Brunswick, NJ.

Of which Reclining Loveseat had some stitching issues which their Technician wasn't able to fix it so they replaced it but the replacement which they shipped was even in worst shape than the original one.

It's having same stitching problem but on both cusions and much more visible and looks like its tearing off at that spot.

They again sent their technician to fix it but again he said that can't be fixed and needs to be replaced.

Now they are saying that it's manufacturing standard and they won't replace it but if this was the case why did they replace it first time because first one was in much better shape.

Moreover this one had two cuts on on cusion and other on armrest which their technician said can patch up but I paid that much amount for a new furniture not some old with repair patches.


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