Ashley Furniture - Ashley's Furniture - Delivery

Posted on Friday, October 3rd, 2008 at 1:47pm CDT by 2b7e8030

Company: Ashley Furniture

Location: 4851 Citylake Blvd. East


Category: Furniture

The follwing is the content of the first letter sent about this complaint:

Dear Ms. xxxxxx:

I came into your store and purchased two dining rooms and an office desk with a credenza on August 6th. I paid by check and my total purchase was for $7,633. The only disappointment was that I could not purchase a rug at the same time because your store could not deliver it. Since that time I finally received part of my order on September the 6th. The remaining table and chairs were scheduled for delivery on Saturday, September 27th.

I asked for a morning delivery time because I have a company function that I must attend in the afternoon. They told me that they were not able to promise me a delivery time and they would call the day before delivery to let me know when I had to be there for acceptance. Sure enough your company scheduled the delivery time from noon until 4:00 PM. There was no way I could miss my companys function so I had to cancel this delivery.

I was transferred back to someone to reschedule for the following Saturday, October 4th and was told that there would be an additional charge to deliver my furniture. Im available any time during the following Saturday so morning or afternoon is not an issue.

I just wanted you to know that I wont be purchasing any additional furnishings from Ashleys or recommending Ashleys to any of my friends. Its not your fault but your delivery service policies that I object too. We all have very busy lives and demands upon our time. I had made a very simple request for a morning delivery and was not told that if I canceled because they scheduled me for an afternoon delivery that they knew I could not keep; there would be an additional delivery charge. Hopefully they will deliver my remaining furniture on time next Saturday.

I have a lot of furniture left to purchase but I wont be coming in to see you again. I need a company that will work with its customers, not one that acts like the telephone or cable company. I just want a little flexibility when it comes to scheduling deliveries.

I also want you to know that all the individuals I spoke with were very professional and courteous. The delivery men who delivered my furniture last time were also very good and I tipped them accordingly. You and your team are exceptional but your delivery policies are simply not acceptable.

End of original Letter:

Today October 3rd, Ashley's called to schedule the delivery of the remaining furniture and informed me that they can't do it until the 11th. Needless to say I more than disappointed. I reiterate, I will never do business with Ashley's again and I will never recommend them to anyone. I paid cash on August 6th, and I wont have my things until October 11th, but I wouldn't bet on it.


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