Embarq Telephone and High Speed Internet

Customer # 434 973-5250 959.

Ordered telephone and high speed internet service on 4/15/2008. Did not receive modem, so I called Embarq on 5/19/08 and cancelled service. On 6/7/08, I received an invoice for $132.00, so I called again. This time I spoke with Matt on 6/26/08. Matt apologized and promised that the account will be credited. Received a another invoice again and called again on 8/13/08 and spoke with Michelle and Sarah. Michelle stated that the account will be credited. Embarq is in possession of the modem(s). Received a collection letter and called today, 10/28/08 and spoke with Chad, Sheree and Tiffany. I asked Tiffany what happened to Embarq's dedication to customer service? She replied "You are no longer a customer, so there is no customer service". I do not owe the $344.00 for charges incurred on this account. I cancelled service because I did not receive the equipment. I would appreciate the account to be properly credited. Embarq did not provide equipment for service. I did not have telephone or high speed internet service. PLEASE HELP ME IN RESOLVING THIS MATTER. THIS IS GOING ON 6 MONTHS!

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I have a similar problem I called Embarq which is now Century Link to get my telephone and internet hooked up at my new place two weeks before move in, it was set up for two days before we actually moved in and I was told nobody had to be there since we had our own modem. We were supposed to have a voicemail box so when the phone was supposed to be hooked up I called the number to leave a greeting welcoming us to the new house to retrieve when we moved in (Corny I know but we were elated to be moving out of the dump we were renting into this home), I got a recording number not in service. Called customer service and recieved Sorry it will be on tomorrow, next day no service, call again, informed by rep that it was on hold because they needed more information from me, they had my e-mail address and a contact # and I had called the night before and nobody asked for extra information I gave them what they needed and was told everything would be on next day. Moving day get to house, no phone called customer service, an was told it will be on first thing in morning, waiting again, call next day Friday and am told rep should not have told you tomorrow because there is an issue and we have to send a technician out there to turn service on, it will be Monday sometime could not give me a time just sometime Monday. OK now everything was supposed to be on Tuesday November 2,3,4,5 now Monday the 8th. Monday comes around afternoon technician shows up hooks up outside installs a jack in the house to run internet and phone Computer is in Dining room, jack is in living room so I have to run extra long cord, tech tells me $65, for another jack and $35 fee. I'll use the extra long cord I have. Tech informs me everthing is hooked up and ready to use, he leaves I hook up the internet modem and nothing, I call customer service and am told that my internet will be on later that evening? So I wait next morning November 9th still no internet, call customer service again and told internet is hooked up and working properly, not here it isn't, rep says it must be my modem, I go to staples buy another modem still nothing, call customer service I am told I never had internet service, but it will be on tomorrow. November 10 no internet, call customer service and am told internet is on NO IT'S NOT, told it must be my modem and to go buy a new modem then she hangs up even before I can tell her I have a brand new modem. I call again and the guy tells me they have no record of me having internet no request someone it will be on tomorrow. November 11 no internet I get torked and I call Time Warner and get my internet, cable and phone service, tech coming out on 15th. I cannot cancel Century Link until Time warner changes everything over and they will take care of switch over. So I call Century Link and the woman answers when I try to tell her I want to cancel the internet she informs me I never had internet through them and is very snotty with me and hangs up on me when I try to explain the situation to her. Time Warner comes out Monday 15 in between the hours they told us they would be there to find out that the cable wires are shot and all need replaced as well as the outside box which they take care of running wire in the house through walls under house and all no charge, Technician is out there for 6 hours getting everything right runs all lines and everything. THen the office contacts Century Link and closes my account with, them next day I get a call from a customer rep at Century Link asking why I switched service when I told her everthing she says "Whatever" and hangs up, this is a reaction I expect from my teenage daughter when I remind her that she forgot to do a chore and I took care of it, not a customer service rep from the telephone company. Two days later I recieve a bill from Century Link for $127 for what else phone and internet service from 11/8/2010 to 11/15/2010 I'm not kidding $127 for a week and I didn't have any internet during that time I called and I get you owe the bill how do you want to pay it, I'm not paying for internet I never got and $127 for telephone for a week. Now I do feel I owe them something for a weeks phone usage but not $127. It is now February and every two weeks I get a letter from them saying I owe this bill and everytime I call them I get the same BS you owe this bill. THese people are out of their minds.