Florida Fireplace Systems

Posted on Monday, October 27th, 2008 at 10:52am CDT by 2533abcf

Product: Fire Ring with Electronic Controls

Company: Florida Fireplace Systems

Location: 4201 62nd Avenue North
Pinellas Park, Fl, 33781, US

URL: http://www.thefloridafireplace.com/

Category: Other

Florida Fireplace is unethical and does not stand behind their word. Florida Fireplace recommended a Peterson gas ring with electronic controls to convert my brick wood burning fire pit to natural gas. They stated in their written quote that "the Peterson set up is designed (and tested) for your application". The fire ring would not stay lite because the electronic controls were designed for a Peterson pre-fabricated fire pit and are not suitable for a sand filled pit such as mine (per Peterson's technician). Florida Fireplace refuses to take the controls back because they were installed and burned. They said it was my responsibility to read the technical requirements before installation. I used the professional installer recommended by Florida Fireplace.

1 Comment

f6c4f32c, 2008-10-28, 10:31AM CDT

The customers complaint contains factual errors. He first disputed our charges through the credit card issuer which ruled in favor of FLORIDA FIREPLACE SYSTEMS. He has since insinuated that he will cease his slanderous campaign if we will pay him off, which we will not do. We operate an ethically sound business. Prospective customers are encouraged to visit our showroom, speak with our owners and employees and decide for themselves whether FLORIDA FIREPLACE SYSTEMS is worthy of their patronage.

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