Intuit - Intuit Turbo Tax abandons customers

Posted on Friday, October 24th, 2008 at 10:48am CDT by e07948b2

Product: Intuit Turbo Tax

Company: Intuit

Location: 2800 E Commerce Center Pl
Tucson, AZ, 85076, US

URL: http://turbotax.intuit.com

Category: Other

Intuit warranties the accuracy of their software and sells audit defense provided by a subcontractor. By accuracy, they mean that the software can add 2 & 2 to get 4. However, getting the right numbers in the right slots does not seem to be part of the warranty. Purchasing the audit defense is a waste of time and money. If any question arises from your online tax form submission, the company providing the "service" will not recognize your audit defense account in time to do any good. Turbo Tax "help" services are focused on deflecting all criticisms, not solving problems. After months of discussing Turbo Tax's erroneous submissions of my taxes to the IRS and state agencies I cleaned up the mess Turbo Tax created and obtained my refunds and an apology from the IRS and the State of Colorado ... with no help, apology, or refund from Intuit.


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