Verizon FIOS - Virtually No Tech Support

Posted on Saturday, October 18th, 2008 at 9:03pm CDT by 4be3a03a

Product: Cable TV & Internet

Company: Verizon FIOS

Location: US

Category: Other

Switched from Comcast to Verizon for internet and cable TV. What a mistake!!! Virtually No Tech Support!!!! Far better off to stick with Comcast or try something like Dish TV. You an't talk to anyone until you have been pushing buttons for several minutes as they try to avoid putting someone on the line, even to order an upgrade on service. I can't believe how long it takes to get someone on the phone. Twice tried to get signed up for the "Sports Package" but never did get it. Each time I was told I would have it within 4 hours. Never happened either time. I was one the phone over 30 minutes the first time and over 50 minutes the second time. Now, when calling to complain, I have been on HOLD for another 50 minutes without talking to anyone.


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