TGW.com Never shipped and cancelled order.

Order# W2822744

The credit card matches the exact name on my Florida DL that I sent.

Furthermore, the utility bill shows MY ADDRESS not my name since I live WITH MY PARENTS still at age 26.

I do not know where you got your information about the ID not matching the credit card, since they are a match. As for a utility bill, I cannot produce one since the house does not belong to me.

What else do you need? MORE CREDIT CARD STATEMENTS? BANK STATEMENTS? FOR ME TO LOCK UP MY MOTHER IN A VAULT AND SIGN HER OVER TO TGW?

I find the actions by TGW highly disturbing.

Below is a timeline of the events:

10/09/08: Order Placed

10/10/08: Email from Jaime Smith asking for more information

10/10/08: Reply to Jaime Smith with my ID and copy of Credit Card Bill showing billing address

10/13/08: Reply THREE days later from Myra Marin asking for Utility Bill and copy of Credit Card used

10/13/08: REPLY to Myra Marin with utility bill showing address and copy of credit card used for order

10/14/08: Email to Myra Marin asking for an update

10/14/08: Email from Myra Marin stating that order would be shipped today or tomorrow

10/14/08: Email from Customer Service informing me of order cancellation.

I placed my order FIVE DAYS AGO, it took days to first even hear back from you regarding my order. I sent all the requested items in a timely fashion and now out of the blue you deem the documents to not be good enough without a logical backing.

Did you even TRY calling the credit card number to verify the billing address? Did you even try contacting me at my LISTED home phone number to verify the order info? I think not.

I placed this order to to take advantage of the Labor Day sale, had I known that your store has draconian policies regarding first time sales I would not have even considered it in the first place. You have cost me time, money, and opportunity.

I am a tax paying US Citizen with EXCELLENT credit and EXCELLENT references and I find your actions border on abuse and harrasment.

Furthermore, as stated in one of your emails you claimed that this verfication process is intended for first time international orders. I AM NOT an international customer, I a simply outside the country right now on business. The billing and shipping address are in the US. Who cares where the IP address from the order is originating. The internet is GLOBAL, as long as it doesnt come from CHINA or some country of the OFAC list I do not see this being a problem.

Feel free to foward this on to your superiors and legal department together with my ID, my Credit Card, and Utility Bill, as Im sure someone with some type of common sense must conclude that this is an honest order, from a customer that would have more than likely purchased more and more from TGW had he been treated with the respect that a customer deserves.

Thanks,

Alfonso M. Paredes

Comment On This

I recently also had/have problems with TGW. I have been a customer for years. As part of a large order I received a pair of Izod shorts and a shirt. The shorts must have been labeled with the wrong size and I didn't like the shirt. I returned them and was awaiting credit. Weeks (12/24/08)later the shirt and shorts show up on my doorstep with a letter dated 12/9 saying they would not accept for credit since "they smell of cologne, body spray, or fabric softner." Since I was not wearing any of these and had them on for about 15 seconds, there surely was a mistake. I called customer service and said if they can detect something (I could not) then that's the way they were shipped. They stated that was not possible and in pretty much that's the way it is. I asked for a supervisor and was told one was not available. I asked that one call me back. Didn't happen. Called again and asked for a supervisor. They checked with the warehouse and told me sorry they don't make mistakes. Now I'm really ticked so I write a letter to Mark Marney, CEO of TGW. That was weeks ago and no reply. I have spent thousands of dollars there and get treated like this, so I can understand the treatment you have received as a "new" customer. I will not buy from TGW again. There are many other choices out there. Another note, I received an email from them asking me to rate what I bought. I responded and post similar comments to these and they have not posted them in their "customer reviews".