Wells Fargo Is A Heatless Bank

I have been making payments for my car to Wells Fargo for 2 1/2 Years, never being late and not missing one. I recently ran into some financial difficulties that strapped us for this month, we had to pay rent, eat, other pressing bills, etc. I called for one deferment for a month and I answer I got verbatim was "WE ARE NOT HEARTLESS, WE WANT OUR MONEY" These were the actual words that were said to me. I have never in my life delt with such heartless people in this bank. One deferment after I have been a good customer never being late on payment for 29 payments. They want their money