walmart electronics policy

i had bought a blue ray dvd (the happening) at a walmart in shawano wisconsin on my way back to illinois. a couple days after i got back from my trip my family and i decided to watch the movie. i opened it up, put it in the blue ray player (pioneer) and the dvd started to 'load' as normal. however the difference here is that the 'loading' on the tv screen never stopped. i put in a different blue ray dvd just to make sure my player didnt break. the 'other' dvd worked fine. so its an indication that the dvd is bad. i went to walmart tonight and said it is defective and i need to 'exchange' it. the csm and the store manager indicated that the walmart policy is no receipt no exchange on any 'electronics' items. without blowing my lid i walked out of the store vowing NEVER to shop at a walmart again and also told my family and friends to do the same. i believe that if i wanted a 'refund' i can agree with a no receipt, no 'refund' policy but a no refund, no exchange on defective merchandise is ludacris. so needless to say im out 30 bucks and walmart is out hundreds more.

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I bought a copy of the Wonder Woman season 3 dvd set from Walmart, one disc was visibly scratched and would not play properly..first they tried to say I didn't buy the set from them..I had my receipt and pointed this out to them...then they swore I bought a second set somewhere else and tried to return it there because I lost my receipt from the other purchase..I pointed out I wasn't looking for a refund, but an exchange..and how dumb would it have been for me to buy two copies of the same dvd set and to open them both..duh! The CSM finally instructed me to get another copy from electronics..as I walked toward the back of the store I got madder with each step..of course I asked about the set and was told they were sold out..I explained my problem and was told since they were out I could opt to get a lower priced or higher priced dvd set and either pay the difference or get the difference on a gift card..or if the Manager agreed to it I could get a refund either on a gift card or cash my choice..so I chose WW season 2 which I did not need it was the same price so I took it up front explained what I was told the Manager allowed the exchange she gave me a receipt showing the item was paid for in cash no change was given..then I took it to another Walmart and got my cash back then I went to Circuit City and bought it there for less coz it was on sale! In your face Walmart!