Charter Communications

For the last two months we have repeatedly been promised that our internet will be fixed. We were told by the tech, that they would be by on two different occasions to fix it. The line to our house is bad, and it continues to be slow and spotty, all we need is a new line to our house. We even stopped by the atascadero CA store and was promised a call from the manager, No call ever occured. Our next step is to switch providers, and ask for a refund. I intend to let everyone I know. online and otherwise, what poor customer service Charter provides.