Samsung Side by side Refrigerator

The issue was that the refrigerator side was not cooling at all. The display showed a false 36 degrees temperature when it was 68 inside. Freezer was ok. I purchased the refrigerator at Best Buy 40 months ago - 4 over the 36 months extended warrranty - It took them 6 business days to find someone in my area that would take the job. Most refrigerators technicians don't want to work with Samsung. The tech came indicated that the control board needed to be changed. 85 buck for the visit and diagnostics. 7 days later the tech came back with the control board. This was additional 135. The problem was not resolved. In the mean time, I found this site and multiple similar reports. Many people mentioned disconnecting the refrigerator for a number of hours as a workaround. This worked for me which it was a good thing because it took another 7 days for the tech to come back with a new coil. This was additional 105 bucks. Bottom line:

- Samsung quality sucks. YOu may save a couple of dollars in your initial purchase but you will pay the difference later: in money and inconvinience.

- Samsun service sucks. I am referring to Samsung call center. The tech who came to my house was a good technician and I would use him again. He was following the suggestions from Samsung Tech Support. The call center response time to find a time is ridiculous.6 days to find a tech! They have an escalation process - executive escalation - which sure looks good in an ISO9000 audit but form the practical point of view provides nothing. It seems to me that the metrics for this call center are loose. I am sure my case in their internal metrics is considered as a succesful handling when in reality I am an upset customer who never will buy a Samsung product again.Their service group needs to realize that we are in the 21st century.

- If you have a side by side before the tech gets you to replace the control board, leave the refrigerator disconnected overnight. If starts cooling again the problem may be the coil.

- Don't buy Samsung. If you do get a 5 years extended warranty. You are going to need it.

- Check this site. I am sorry I didn't before I made my purchase.