zoots ruined my clothes

Zoots permanently glued a label (their label) onto a silk scarf I brought them to dry clean. When I found the label on the scarf, I brought it back to Zoots to have them remove the label. They tried to remove it but couldn't, and in the process of trying to remove it they made holes in the scarf. It is ruined!

Their customer service person is uncooperative and hung up on me!