Pearle Vision

I got a new pair of glasses last January (2008). It cost me about $350. A few months later I started to get small cracks in both of the lenses. I went back and told them that I had not done anything wrong and they were starting to crack. They gave me new lenses for free, though with a little hesitation.

A few more months later, the same thing started happening but in only one lense. I took them back, again, and got a little hesitation but they got me a new lense.

Needlessly to say, a few months later (which is now today) I got another crack. I went to Pearle Vision and the man said, "We already gave you two lenses with no charge, you'll have to pay $152". WHAT? Why would I pay for faulty lenses? Obviously something is wrong with my lenses or the frame which is causing it to crack! I did absolutely nothing to cause this.

Before Pearle I had gone to Lens Crafters and had those glasses for 5 years and never once did the lenses ever crack.

So here I am right now, with a large crack in my lense, which is actually impairing my vision. So much for the customer always being right.

Comment On This

I've experienced the exact same problem with my Pearle Vision glasses. I bought them in fall 2008, and noticed cracks in the lenses a few months afterwards. They replaced the lenses, but then 4 months or so after that, both lenses had cracks. They again replaced the lenses for free. But now both lenses have cracks again.

I'm going to try getting these replaced again (for free, I hope), but I'm getting tired of having to do this. I've worn glasses since I was a teenager, and have never experienced this problem.

My next pair of glasses definitely will not be from Pearle Vision.