HP Computers/Printers - HP Printers - Terrible Support

Posted on Wednesday, November 5th, 2008 at 6:47pm CST by fe60aae3

Product: HP5280 All In One Printer

Company: HP Computers/Printers

Location: US

Category: Other

Printer is 6 mos old. It developed an obvious problem with the electronic controls.It took 3 phone calls and 3.75 hours on the telephone to convince tech support to provide a replacement under under warranty. I was then told it would take two weeks to get the replacement unless I paid a fee for faster shipment.The tech support people (who spoke with a heavy accent) had no concern about my problems. They informed me that I should have purchased an extended warranty (at about the cost of the printer) if I wanted better warranty service. Horrible customer support like this will drive customers away.


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