Hertz Rental Cars, Duluth MN

This is just one of MANY complaints I have about the Hertz agency at the Duluth airport. I returned a car I had rented for an extended period of time under an "unlimited mileage" contract. The car was a few years old with many miles on it when I rented it. When I returned it, the location manager gave me a very hard time about the number of miles I had put on the vehicle. A few months later I received a letter saying I would be held responsible for "damages done to the vehicle". I had reported a rock chip in the windshield, but the bill was for damage to other parts of the car that did NOT occur while it was in my posession. I feel wholeheartedly that this damage claim was "punishment" for the number of miles I put on their car.

Needless to say I will no longer be renting vehicle from this location.